Team Lead, Fleet Support Analysts

Zoox; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Zoox is seeking a Fusion Center Analyst Shift Lead in Las Vegas to actively manage uptime of our robotaxi and test fleet, troubleshoot hardware/software and coordinate with operators.

You will lead a team of analysts to meet SLAs, uphold productivity, quality and safety across operating hours, and serve as the field expert for TeleOps tools and workflows, interfacing with Fleet Operations and cross-functional teams.

Responsibilities

• Lead a team of Fusion Center Analysts to meet SLAs and Zoox standards.
• Maintain productivity, quality and safety for robotaxi and test fleets across all operating hours.
• Be the field expert for TeleOps tools, features and workflows, coordinating processes for Fleet Operations.

Job description

The Fusion Center Analyst Shift Lead will actively manage and engage in the operational uptime of our robotaxi and test fleet. Primary responsibilities include live troubleshooting of hardware/software issues, interfacing with operators, capturing troubleshooting details in Jira, and reporting back to our Fleet Support Engineering team. You will work closely with leaders within the Fleet Operations organization and assist and interact with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product. Our Shift/Team Leads are disciplined team players who believe in doing everything it takes to accomplish the mission safely.

As a Fusion Center Analyst Shift Lead, you will lead a team of Fusion Center Analysts to ensure they are meeting our Service Level Agreements (SLA’s) and to Zoox standards. Additionally, you will be responsible for maintaining productivity, quality and safety standards for both the robotaxi and test fleet for all operating hours. Shift/Team Leads at Zoox are hands‑on with their team, working with & alongside them daily, leading by example to ensure all software and hardware tests are executed to Zoox’s high standards. You will be the field expert for tools, features, and functions related to TeleOps workflows, coordinating and streamlining processes supporting Fleet Operations at Zoox.

Shift: Monday - Friday, 10am - 6pm