Fleet Support Operations Lead

Zoox; Foster City (CA); Hybride; USD 104 000 - 139 000; Plein temps

Avantages offerts par ce poste

Paid time off

Stock-based compensation

Health insurance

Résumé du poste

Zoox is seeking a Team Lead for Fleet Support Operations in Foster City to lead a hands-on team ensuring efficient repairs, maintenance, and testing of the autonomous vehicle fleet. You will implement SOPs, drive cross-site collaboration, and monitor fleet health with engineering and program teams.

The role requires strong leadership, 8+ years in fast-paced services, and experience with automotive repair processes. Travel up to 25% and a first-shift schedule are included in the role.

Qualifications

• 8+ years in a fast-paced, service-based environment.
• Experience leading a team through performance management.
• Automotive service experience and familiarity with repair processes.
• Strong collaboration across cross-functional teams.
• Proficiency with Jira, Confluence, MS Office/Google Suites.

Responsabilités

• Lead a team of Fleet Support Specialists to drive accountability and excellence in execution.
• Develop and implement SOPs to ensure scalable workflows across locations.
• Review pipeline monitor and communicate next steps to requestors.
• Benchmark and improve processes using industry best practices and continuous improvement methods.
• Collaborate with scheduling to secure repair slots and optimize vehicle repair times.
• Review open vehicle issues and create action plans to monitor fleet health.
• Assist in creating technical documentation and reporting on fleet performance.
• Perform quality inspections of repair orders and manage parts availability.
• Support expansion by building new team structures, processes, and training materials.

Connaissances

Team leadership

Cross-functional collaboration

Communication

Organizational skills

Jira/Confluence

Formation

Bachelor’s degree (preferred)

Outils

Jira

Confluence

MS Office/Google Suite

Description du poste

Zoox is seeking a Team Lead for Fleet Support Operations in Foster City to lead a hands-on team ensuring efficient repairs, maintenance, and testing of the autonomous vehicle fleet. You will implement SOPs, drive cross-site collaboration, and monitor fleet health with engineering and program teams.

The role requires strong leadership, 8+ years in fast-paced services, and experience with automotive repair processes. Travel up to 25% and a first-shift schedule are included in the role.