Shift Lead - Fusion Center Operations (TeleOps)

Zoox; Foster City (CA); On-site; USD 84,000 - 123,000; Full time

Job summary

Zoox is seeking a Fusion Center Operations Shift/Team Lead in Foster City, CA to guide a team of operators and ensure mission-ready TeleOps workflows and Rider Support. You will lead by example, coordinate with cross-functional teams, and own performance feedback to direct reports.

You’ll become a field expert on Zoox’s TeleOps tools, work with contractors, and support missions across a variety of roles. This role requires a strong leadership mindset and a hands-on approach.

Qualifications

• 6+ years of experience in a collaborative, cross-functional environment.
• 3+ years as an Instructor or Lead within an operations team in a highly cross-functional environment.
• Proven ability to problem-solve and improve operational efficiency.
• Experience working in a complex technical environment.
• Proactive mindset and resourcefulness.
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues.
• Bachelor's degree (bonus qualification).

Responsibilities

• Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals.
• Support Fleet Operations Management through process improvement across safety and efficiency for the team.
• Work closely with other Team Leads and Program/Project Managers within FleetOps to ensure their team stays aligned with Zoox’s overall goals.
• Become knowledge experts on Zoox’s proprietary software related to TeleOps, Mission Control and Rider Support.
• Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments.
• Support missions through a wide variety of roles.
• Act as a "player/coach" regularly and as the first point of contact to support service escalations.

Job description

Zoox is seeking a Fusion Center Operations Shift/Team Lead in Foster City, CA to guide a team of operators and ensure mission-ready TeleOps workflows and Rider Support. You will lead by example, coordinate with cross-functional teams, and own performance feedback to direct reports.

You’ll become a field expert on Zoox’s TeleOps tools, work with contractors, and support missions across a variety of roles. This role requires a strong leadership mindset and a hands-on approach.