Fleet Operations Lead, Vehicle Technicians & SOPs

Zoox; San Francisco (CA); On-site; USD 62,000 - 85,000; Full time

Job summary

Zoox is seeking a Team Lead for Base Operations to move beyond routine fleet maintenance and own the operational backbone of the Base Operations function. You will drive standardization, safety, and scale-readiness across workshop operations, ensuring holistic readiness and strategic deployment of the Robotaxi fleet.

As a people leader and operational owner, you will implement SOPs, enforce EH&S and 5S, and translate company goals into actionable, scalable execution.

Qualifications

• 6+ years of hands-on automotive technician experience.
• 3+ years of people leadership experience in technical, automotive, or high-volume service environments.
• Proficiency in CAN/LIN architecture, wiring diagrams, and soldering.
• Experience implementing SOPs and standard work in complex technical environments.
• Strong EH&S compliance knowledge and 5S methodologies.
• Knowledge of automotive systems, diagnostic methods, parts, and tools.
• Excellent written and verbal communication; ability to influence across stakeholders.
• Willingness to travel locally and nationally (50%+), with a clean driving record.

Responsibilities

• Manage the full team lifecycle, including workforce planning, recruiting, onboarding, and performance management.
• Coach and develop technicians and leads with clear expectations and succession plans.
• Develop and enforce SOPs across workflows; ensure documentation is audited and aligned with execution.
• Drive operational excellence using data, root cause analysis, and standard work to improve throughput and uptime.
• Ensure tools, equipment, parts, and facilities are standardized and available.
• Champion EH&S & 5S standards and maintain a safe work environment.
• Identify and mitigate risks; lead corrective and preventive actions for safety and process gaps.
• Define and track KPIs for fleet readiness, quality, and downtime.
• Partner with Engineering, Test, and Facilities to align with roadmaps and milestones.
• Lead scaling initiatives for fleet size, new platforms, and expanded facilities.
• Serve as the primary technical escalation point for maintenance and configuration changes.
• Provide data-backed communication to leadership regarding risks and trade-offs.

Skills

Automotive technician experience

People leadership

CAN/LIN knowledge

SOPs / standard work

EH&S compliance

Communication skills

Project/program management

Education

Bachelor's degree

Trade school certificate / Associate degree in automotive repair

Job description

Zoox is seeking a Team Lead for Base Operations to move beyond routine fleet maintenance and own the operational backbone of the Base Operations function. You will drive standardization, safety, and scale-readiness across workshop operations, ensuring holistic readiness and strategic deployment of the Robotaxi fleet.

As a people leader and operational owner, you will implement SOPs, enforce EH&S and 5S, and translate company goals into actionable, scalable execution.