Fleet Service Operations Lead

Snider Fleet Solutions, Inc.; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with bonus

Comprehensive benefits package (Med/DV

401(k) with company match

PTO & Paid Holidays

Professional development and careerAdv

Job summary

Snider Fleet Solutions, Inc. is seeking a Commercial Service Manager to lead daily work orders, oversee technicians, and ensure safety procedures are followed. The role emphasizes driving productivity, billing accuracy, and customer satisfaction within a fast-paced environment.

You will coordinate service quotes, support sales, and help manage warehouse tasks while advancing branch goals. Join a team focused on growth, development, and long-term relationships with customers and staff.

Qualifications

• 2+ years of experience as a commercial tire technician.
• 3+ years of experience assigning commercial service work orders to technicians.
• Proficient in MS Office and able to learn other software (Maddenco, AS400, SAP).
• Commercial TIA certification (strongly preferred) or forklift cert obtainable.
• Valid Driver's License or state equivalent and insurable to drive by company standards.

Responsibilities

• Receive, create, assign, and monitor all service work orders to technicians.
• Manage productivity of technicians, with a focus on monthly revenue goals.
• Perform billing as needed, including reviewing completed work orders for accuracy.
• Assist branch manager with maintaining up-to-date employee administrative files.
• Provide sales staff support with service quotes, product look-ups, and any customer concerns.
• Oversee customer scheduled fleet work, scrap tire analysis, and other customer needs.
• Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.).
• Conduct daily inspection of warehouse, service bays, trucks, and equipment.
• Ensure proper branch opening and closing procedures are being followed.

Skills

Leadership

Organizational skills

Time management

Customer service

Communication skills

Analytical thinking

Reliability

Tools

MS Office

Maddenco

AS400

SAP

Job description

Snider Fleet Solutions, Inc. is seeking a Commercial Service Manager to lead daily work orders, oversee technicians, and ensure safety procedures are followed. The role emphasizes driving productivity, billing accuracy, and customer satisfaction within a fast-paced environment.

You will coordinate service quotes, support sales, and help manage warehouse tasks while advancing branch goals. Join a team focused on growth, development, and long-term relationships with customers and staff.