Commercial Fleet Service Lead

Snider Fleet Solutions, Inc.; Chattanooga (TN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary with bonus

Comprehensive benefits package

401(k) with company match

Paid Time Off (PTO) & Paid Holidays

Professional development opportunities

Job summary

Snider Fleet Solutions, Inc. in Chattanooga, TN seeks a Commercial Service Manager to direct daily work orders to technicians, oversee service delivery, and enforce safety protocols. Strong leadership and teamwork are essential to drive growth and customer satisfaction.

The role demands proactive supervision, clear communication, and ongoing training to elevate technician performance and align with company standards. Competitive benefits and career growth are offered.

Qualifications

• 3+ years of experience as a commercial tire technician.
• 5+ years of experience assigning commercial service work orders to technicians.
• Proficient in MS Office and able to learn other software (Maddenco, AS400, SAP, BTN, etc.).
• Commercial TIA certification (strongly preferred).
• Forklift Certification (or ability to obtain following employment).
• Valid Driver's License or state-equivalent and insurable to drive by company standards.

Responsibilities

• Receive, create, assign, and monitor all service work orders to technicians.
• Manage productivity of technicians, with a focus on monthly revenue goals.
• Provide ongoing training and skill development opportunities for technicians to enhance performance.
• Step in to assist with work orders and technician tasks during high demand or staffing shortages.
• Assist branch manager with maintaining up to date employee administrative files.
• Provide sales staff support with service quotes, product look-ups, and customer concerns.
• Oversee customer scheduled fleet work, scrap tire analysis, and other customer needs.
• Assist with warehouse duties (inventory, load/unload, barcoding, scan billing).
• Conduct daily inspection of warehouse, service bays, trucks, and equipment to ensure safety and cleanliness.
• Ensure proper branch opening and closing procedures are followed.

Skills

Leadership

Organizational

Time management

Customer service

Communication

Analytical thinking

Self-initiative

Tools

MS Office

Maddenco

AS400

SAP

BTN

Job description

Snider Fleet Solutions, Inc. in Chattanooga, TN seeks a Commercial Service Manager to direct daily work orders to technicians, oversee service delivery, and enforce safety protocols. Strong leadership and teamwork are essential to drive growth and customer satisfaction.

The role demands proactive supervision, clear communication, and ongoing training to elevate technician performance and align with company standards. Competitive benefits and career growth are offered.