Fleet Service Experience Coordinator

Heartland Coca-Cola Bottling Company, LLC; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Heartland Coca-Cola Bottling Company, LLC in Cincinnati, OH seeks a Service Coordinator to support the growth of our commercial fleet business by coordinating repair orders, invoicing, and customer service across the customer lifecycle.

The role combines central RO processing with hands-on field engagement, requiring 2+ years in fleet/service coordination, strong communication, and proficiency in SharePoint and MS Office. A high school diploma is required.

Qualifications

• 2+ years in fleet maintenance, service coordination, or related field.
• Strong knowledge of repair orders and service operations.
• Excellent customer service and communication skills.
• Ability to work independently in field-based environments.
• Proficient with Microsoft Office and SharePoint/portals.
• Strong attention to detail and time management.

Responsibilities

• Process new work requests from initiation through completion.
• Create and manage estimates; submit for approvals.
• Review and approve repair orders for accuracy.
• Handle invoicing including third-party portals.
• Serve as primary contact for commercial fleet customers.
• Provide timely updates and manage inquiries and complaints.
• Manage paperwork for outside services and road call requests.
• Coordinate and process credit/rebill transactions.

Skills

Fleet maintenance

Service coordination

Customer service

Communication

Time management

Attention to detail

Education

High school diploma or equivalent

Associates or Bachelor's degree

Tools

SharePoint

Microsoft Office

Customer portals

Job description

Heartland Coca-Cola Bottling Company, LLC in Cincinnati, OH seeks a Service Coordinator to support the growth of our commercial fleet business by coordinating repair orders, invoicing, and customer service across the customer lifecycle.

The role combines central RO processing with hands-on field engagement, requiring 2+ years in fleet/service coordination, strong communication, and proficiency in SharePoint and MS Office. A high school diploma is required.