RCT Service Coordinator

Coca-Cola Consolidated; Cincinnati (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Coca-Cola Consolidated in Cincinnati is seeking an RCT Service Coordinator to support the growth of our commercial fleet business. This role serves as the primary contact throughout the customer lifecycle, combining responsibilities of a Central RO Processor and Service Coordinator, with hands-on, field-based engagement.

The position emphasizes efficient repair order processing, accurate invoicing, and outstanding service for internal and external clients, working with vendors and unmanned

Qualifications

• 2+ years experience in fleet maintenance or service coordination.
• Strong repair order and service operations knowledge.
• Excellent customer service and communication skills.
• Ability to work independently in a field-based environment.
• Proficient with MS Office; comfortable with SharePoint and customer portals.
• Strong attention to detail and time management.

Responsibilities

• Process new work requests from initiation through completion.
• Create, manage, and submit repair estimates for approvals.
• Review repair orders for accuracy and approve.
• Handle invoicing, including third-party portals.
• Serve as primary contact for commercial fleet customers.
• Coordinate vendor repairs and manage unmanned locations.
• Perform SharePoint approvals and process rebills as needed.
• Support campaign creation and provide backup for parts processing.

Skills

Fleet maintenance experience

Service coordination

Customer service

Independent work

Time management

Education

High school diploma or equivalent

Associates or Bachelor's degree

Tools

Microsoft Office Suite

SharePoint

Third-party portals

Job description

Job Overview

The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.

Functional Area: RC Maintenance

Posting Locations: Cincinnati

Job Overview

The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.

Duties & Responsibilities

Repair Order Management:

• Process new work requests from initiation through completion
• Create and manage estimates; submit for approvals to internal stakeholders and customers
• Review and approve the accuracy of repair orders (ROs)
• Handle invoicing for internal and external customers, including third-party billing portals

Customer Experience & Communication:

• Serve as the primary contact for commercial fleet customers
• Provide timely updates and handle all customer inquiries and complaints
• Foster and maintain strong, professional customer relationships

Vendor & Remote Location Coordination:

• Process vendor repair orders and oversee work at unmanned locations
• Manage paperwork and documentation for outside services.
• Facilitate and track road call requests

Administrative Duties:

• Perform SharePoint approval processing
• Coordinate credit and rebill transactions as needed
• Enter new parts, process recalls, and warranty claims
• Support campaign creation and rollout
• Serve as backup for parts processing functions

Knowledge, Skills, & Abilities

• 2+ years of experience in fleet maintenance, service coordination, or a related field
• Strong understanding of repair order processes and service operations
• Excellent customer service and communication skills
• Ability to work independently in a field-based environment
• Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals
• Strong attention to detail and time management

Minimum Qualifications

• High school diploma or equivalent

Preferred Qualifications

• Associates or Bachelor’s degree

Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.