RCT Service Coordinator

Heartland Coca-Cola Bottling Company, LLC; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Heartland Coca-Cola Bottling Company, LLC in Cincinnati, OH seeks a Service Coordinator to support the growth of our commercial fleet business by coordinating repair orders, invoicing, and customer service across the customer lifecycle.

The role combines central RO processing with hands-on field engagement, requiring 2+ years in fleet/service coordination, strong communication, and proficiency in SharePoint and MS Office. A high school diploma is required.

Qualifications

• 2+ years in fleet maintenance, service coordination, or related field.
• Strong knowledge of repair orders and service operations.
• Excellent customer service and communication skills.
• Ability to work independently in field-based environments.
• Proficient with Microsoft Office and SharePoint/portals.
• Strong attention to detail and time management.

Responsibilities

• Process new work requests from initiation through completion.
• Create and manage estimates; submit for approvals.
• Review and approve repair orders for accuracy.
• Handle invoicing including third-party portals.
• Serve as primary contact for commercial fleet customers.
• Provide timely updates and manage inquiries and complaints.
• Manage paperwork for outside services and road call requests.
• Coordinate and process credit/rebill transactions.

Skills

Fleet maintenance

Service coordination

Customer service

Communication

Time management

Attention to detail

Education

High school diploma or equivalent

Associates or Bachelor's degree

Tools

SharePoint

Microsoft Office

Customer portals

Job description

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The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.

Duties & Responsibilities

• Process new work requests from initiation through completion
• Create and manage estimates; submit for approvals to internal stakeholders and customers
• Review and approve the accuracy of repair orders (ROs)
• Handle invoicing for internal and external customers, including third-party billing portals

Customer Experience & Communication:

• Serve as the primary contact for commercial fleet customers
• Provide timely updates and handle all customer inquiries and complaints
• Foster and maintain strong, professional customer relationships
• Process vendor repair orders and oversee work at unmanned locations
• Manage paperwork and documentation for outside services.
• Facilitate and track road call requests

Administrative Duties:

• Perform SharePoint approval processing
• Coordinate credit and rebill transactions as needed
• Enter new parts, process recalls, and warranty claims
• Support campaign creation and rollout
• Serve as backup for parts processing functions

Knowledge, Skills, & Abilities

• 2+ years of experience in fleet maintenance, service coordination, or a related field
• Strong understanding of repair order processes and service operations
• Excellent customer service and communication skills
• Ability to work independently in a field-based environment
• Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals
• Strong attention to detail and time management

Minimum Qualifications

• High school diploma or equivalent

Preferred Qualifications

• Associates or Bachelor’s degree

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.