Field-Based Fleet Service & Repair Coordinator

Coca-Cola Bottling Co. Consolidated; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Coca-Cola Bottling Co. Consolidated in Cincinnati seeks a Service Coordinator for RCT Service, acting as the central point for the customer lifecycle.

You will manage repair orders, invoicing, and field-based customer engagement to support the growth of our commercial fleet business. Ideal candidates bring 2+ years in fleet maintenance or service coordination, strong communication, and proficiency with MS Office and SharePoint.

Qualifications

• 2+ years of experience in fleet maintenance, service coordination, or related field.
• Strong understanding of repair order processes and service operations.
• Excellent customer service and communication skills.
• Ability to work independently in a field-based environment.
• Proficient in Microsoft Office Suite and SharePoint.
• Strong attention to detail and time management.

Responsibilities

• Process new work requests from initiation through completion.
• Create and manage estimates; submit for approvals to internal stakeholders and customers.
• Review and approve repair orders (ROs).
• Handle invoicing for internal and external customers, including third-party billing portals.
• Serve as the primary contact for commercial fleet customers.
• Provide timely updates and handle all customer inquiries and complaints.
• Foster and maintain strong, professional customer relationships.
• Process vendor repair orders and oversee work at unmanned locations.
• Manage paperwork and documentation for outside services.
• Facilitate and track road call requests.
• Perform SharePoint approval processing.
• Coordinate credit and rebill transactions as needed.
• Enter new parts, process recalls, and warranty claims.
• Support campaign creation and rollout.
• Serve as backup for parts processing functions.

Skills

Fleet maintenance

Service coordination

Customer service

Communication

SharePoint

MS Office

Time management

Field work

Education

High school diploma

Associates or Bachelor's degree

Tools

SharePoint

Customer portals

Job description

Coca-Cola Bottling Co. Consolidated in Cincinnati seeks a Service Coordinator for RCT Service, acting as the central point for the customer lifecycle.

You will manage repair orders, invoicing, and field-based customer engagement to support the growth of our commercial fleet business. Ideal candidates bring 2+ years in fleet maintenance or service coordination, strong communication, and proficiency with MS Office and SharePoint.