Fleet SaaS Customer Success Manager

Solera; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Solera is seeking a Customer Success Manager to support our driver safety data and software solutions for commercial fleets. This role focuses on implementing new customers, resolving queries, recommending solutions, and guiding users through features.

Strong communication and CRM experience are essential to build trust and ensure high satisfaction. Ideal candidates bring 3–5 years in software/customer success, experience with SaaS environments, and the ability to manage multiple accounts while

Qualifications

• 3–5 years experience in customer success or similar
• Experience managing multiple accounts and ensuring retention
• Strong communication and problem-solving skills

Responsibilities

• Manage customer accounts and drive retention through proactive service
• Resolve product and service issues by identifying root causes and solutions
• Lead customer implementations of Solera tools and features
• Identify customer needs and guide usage of reports and features
• Provide training and ensure customers understand value of new products
• Update CRM with customer interactions and issues
• Gather feedback to inform product, sales and marketing teams

Skills

Customer success

Account management

SaaS experience

Communication

CRM experience

Tools

CRM software

Help desk software

Job description

Solera is seeking a Customer Success Manager to support our driver safety data and software solutions for commercial fleets. This role focuses on implementing new customers, resolving queries, recommending solutions, and guiding users through features.

Strong communication and CRM experience are essential to build trust and ensure high satisfaction. Ideal candidates bring 3–5 years in software/customer success, experience with SaaS environments, and the ability to manage multiple accounts while