Customer Success Manager — SaaS & Fleet Solutions

Solera Corporation; Eagan (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Solera is seeking a Customer Success Manager in Eagan, MN (or virtual within the US) to support our driver safety data and software solutions for commercial fleets. The role emphasizes implementing new customers, resolving queries, and guiding users through features, with a strong focus on building trust and maintaining high customer satisfaction.

You will work with help desk software and CRMs, coordinating with Product, Sales, and Marketing teams to ensure successful deployments and ongoing

Qualifications

• 3-5 years experience supporting software and data solutions.
• Proven customer account management and support experience.
• Experience managing customer account retention.
• Strong communication, presentation, and problem-solving skills.

Responsibilities

• Manage customer accounts and retain customers through proactive service.
• Resolve product and customer service problems and offer best solutions.
• Lead customer implementations of tools in the product suite.
• Identify customer needs and help customers use specific features and reports.
• Inform customers of new features and functionalities.
• Provide training sessions for new users and ensure value realization.

Skills

CSM experience

SaaS

Customer retention

Excellent communication

CRM proficiency

Job description

Solera is seeking a Customer Success Manager in Eagan, MN (or virtual within the US) to support our driver safety data and software solutions for commercial fleets. The role emphasizes implementing new customers, resolving queries, and guiding users through features, with a strong focus on building trust and maintaining high customer satisfaction.

You will work with help desk software and CRMs, coordinating with Product, Sales, and Marketing teams to ensure successful deployments and ongoing