Customer Success Manager – SaaS & Data Solutions

Solera Holdings, LLC.; Eagan (MN); On-site; USD 65,000 - 95,000; Full time

Job summary

Solera Holdings, LLC. seeks a Customer Success Manager in Eagan, MN or remote nationwide to support our driver safety data and software solutions for commercial fleets. You will implement new customers, resolve queries, and guide product users through features and functionalities.

Ideal candidates will communicate effectively, manage multiple accounts, and collaborate with Product, Sales, and Marketing to drive customer satisfaction and value realization.

Qualifications

• 3–5 years experience supporting software and data solutions.
• Proven customer account management and support experience.
• Experience in SaaS-based environment is preferred.

Responsibilities

• Manage customer accounts and retain customers through proactive service.
• Resolve product and service issues by identifying root causes and solutions.
• Lead customer implementations of tools in the product suite.
• Inform customers about new features and train users on tools.

Skills

Communication

Active listening

Problem solving

Attention to detail

Customer management

Tools

CRM systems

Help desk software

Job description

Solera Holdings, LLC. seeks a Customer Success Manager in Eagan, MN or remote nationwide to support our driver safety data and software solutions for commercial fleets. You will implement new customers, resolve queries, and guide product users through features and functionalities.

Ideal candidates will communicate effectively, manage multiple accounts, and collaborate with Product, Sales, and Marketing to drive customer satisfaction and value realization.