Remote Fleet Customer Success Lead

Slate; Carson (CA); On-site; USD 90,000 - 159,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k plan

Disability insurance

Job summary

Slate is hiring a Fleet Customer Success Manager to build and lead the fleet CS function from the ground up. You will own onboarding, 90-day post-purchase activities, and ongoing account health across commercial fleet customers while coordinating with Sales, Product, and Operations.

The role requires 8+ years in B2B customer success or fleet ops, 2+ years of people management, and comfort with cross-functional collaboration to drive retention and expansion.

Qualifications

• Bachelor’s degree preferred; hands-on experience in lieu acceptable.
• 8+ years in B2B customer success or fleet operations.
• 2+ years in management within CS.
• Experience building a CS function or onboarding programs.

Responsibilities

• Design onboarding framework and success playbooks for fleet CS.
• Define cross-functional support boundaries with Retail CS.
• Lead 90-day post-purchase activities: installation, integration, orientation.
• Manage activation for new fleet accounts and escalation pathways.
• Maintain proactive health reviews and renewal discussions with Sales.

Skills

B2B customer success

Fleet operations

Account management

Customer onboarding

Communication

Education

Bachelor’s degree in Business Administration or related field

Tools

Samsara

Geotab

MS Office

Salesforce

Job description

Slate is hiring a Fleet Customer Success Manager to build and lead the fleet CS function from the ground up. You will own onboarding, 90-day post-purchase activities, and ongoing account health across commercial fleet customers while coordinating with Sales, Product, and Operations.

The role requires 8+ years in B2B customer success or fleet ops, 2+ years of people management, and comfort with cross-functional collaboration to drive retention and expansion.