Fleet Maintenance Service Advisor – Customer Ops and Parts

Ryder System, Inc.; Memphis (TN); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) with employer match

Paid time off and family leave

Job summary

Ryder System, Inc. in Memphis, TN is seeking a Customer Service Coordinator to support shop management through timely customer communications, scheduling, inventory ordering and maintenance file management.

The role offers competitive pay, benefits, 401k matching, PTO, and a discount on shares. Experience with automotive or heavy‑duty truck parts is a plus and the position follows a Monday–Friday schedule with hourly pay and weekly pay.

Qualifications

• Detail oriented with excellent follow-up practices.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Flexibility to operate and be self-driven to excel in a fast-paced environment.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.

Responsibilities

• Improve the quality and consistency of customer communications and meet customer's expectations.
• Perform customer relationship activities including customer interface, issue resolution and customer satisfaction.
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
• Improve the quality and consistency of customer communications and ensure customer's expectations are met.
• Drive improvement of CSI scores.

Job description

Ryder System, Inc. in Memphis, TN is seeking a Customer Service Coordinator to support shop management through timely customer communications, scheduling, inventory ordering and maintenance file management.

The role offers competitive pay, benefits, 401k matching, PTO, and a discount on shares. Experience with automotive or heavy‑duty truck parts is a plus and the position follows a Monday–Friday schedule with hourly pay and weekly pay.