Fleet Maintenance Scheduler & Customer Liaison

Penske; West Sacramento (CA); On-site; USD 74,530,000 - 95,046,000; Full time

Job summary

Penske Customer Service Coordinator in West Sacramento, CA, supports customers by scheduling preventative maintenance, coordinating outside repairs and planning the shop work plan to maximize uptime. Key duties include developing daily and weekly workforce plans, communicating maintenance updates, ensuring parts availability, and maintaining productivity while upholding Penske safety and service standards.

This role requires reliability, strong customer service skills, and willingness to travel

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• The associate will be required to understand and comply with Penske management instructions.
• The associate must be able to perform all work adhering to DOT, OSHA, and Penske safety policies.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary and pass background checks and drug screening.

Responsibilities

• Develop daily and weekly workforce plans maximizing customer service and productivity.
• Communicate maintenance updates including schedule changes or billing concerns.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service and encourage repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Handle other projects as assigned by supervisor.

Skills

Customer service

Supervisory experience

Service department administration

Education

High School diploma or equivalent

Associate/Bachelor preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske Customer Service Coordinator in West Sacramento, CA, supports customers by scheduling preventative maintenance, coordinating outside repairs and planning the shop work plan to maximize uptime. Key duties include developing daily and weekly workforce plans, communicating maintenance updates, ensuring parts availability, and maintaining productivity while upholding Penske safety and service standards.

This role requires reliability, strong customer service skills, and willingness to travel