Fleet Maintenance Scheduler & Customer Liaison

Penske Truck Leasing; Fresno (CA); On-site; USD 49,504 - 66,976; Full time

Job summary

Penske Truck Leasing is hiring a Customer Service Coordinator in Fresno, CA. The role focuses on partnering with customers to schedule preventative maintenance, coordinate outside repairs, and plan the shop work schedule.

You will balance repair needs with parts availability and technician skills to maximize productivity. The position requires customer service experience and hands-on mechanical experience, with supervisory experience preferred.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, and staff to maximize service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide excellent customer service to encourage repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service administration

Education

High School diploma

Associates/Bachelor’s preferred

Tools

Scheduling software

Diagnostic programs

Job description

Penske Truck Leasing is hiring a Customer Service Coordinator in Fresno, CA. The role focuses on partnering with customers to schedule preventative maintenance, coordinate outside repairs, and plan the shop work schedule.

You will balance repair needs with parts availability and technician skills to maximize productivity. The position requires customer service experience and hands-on mechanical experience, with supervisory experience preferred.