Fleet Maintenance Scheduler & Customer Liaison

Penske; Houston (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Penske Customer Service Coordinator in Houston focuses on scheduling preventative maintenance requests, coordinating outside repairs, and planning and managing the shop work plan. You will develop daily and weekly workforce plans by considering customer needs, unscheduled repairs, available parts, technician skills, and work hours to maximize service and productivity.

Responsibilities include communicating updates to customers, ensuring parts availability, holding vendors accountable for quality

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must understand and comply with Penske safety policies and DOT/OSHA rules.

Responsibilities

• Develop daily and weekly workforce plans considering customer needs and available parts.
• Coordinate maintenance updates with customers, including schedule changes and billing concerns.
• Ensure Penske Rental units are maintained and prepared for customers.
• Make sure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide exceptional customer service to encourage repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other tasks as assigned by supervisor.

Skills

Customer service experience

Mechanical experience

Supervisory experience

Service department administration

Travel willingness

Education

High School diploma or equivalent

Associate/Technical/Bachelor degree preferred

ASE certification

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Customer Service Coordinator in Houston focuses on scheduling preventative maintenance requests, coordinating outside repairs, and planning and managing the shop work plan. You will develop daily and weekly workforce plans by considering customer needs, unscheduled repairs, available parts, technician skills, and work hours to maximize service and productivity.

Responsibilities include communicating updates to customers, ensuring parts availability, holding vendors accountable for quality