Fleet Maintenance Scheduler & Customer Care Coordinator

Penske Truck Leasing Co.; Franklin (MA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Equal Opportunity Employer

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator at our Franklin, MA facility to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role emphasizes customer communication, parts availability, and vendor management.

The ideal candidate has significant customer service and mechanical experience, plus supervisory or administrative exposure. This on-site position offers a competitive hourly wage and comprehensive benefits.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, technician skills, and work hours to maximize service and productivity.
• Communicate with customers about maintenance updates, schedule changes, billing concerns, or service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service experience

Hands-on mechanical experience

Supervisory experience

Service department administration

High School diploma or equivalent

Education

Associates Degree, Technical School Degree, or Bachelor’s Degree preferred

High School diploma or equivalent required

Tools

Service scheduling software

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator at our Franklin, MA facility to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role emphasizes customer communication, parts availability, and vendor management.

The ideal candidate has significant customer service and mechanical experience, plus supervisory or administrative exposure. This on-site position offers a competitive hourly wage and comprehensive benefits.