Customer Experience Scheduler & Shop Coordinator

Penske Truck Leasing Co.; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Houston to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

You will communicate with customers regarding maintenance updates, billing concerns, and service issues, ensuring parts availability and timely completion. The role requires at least 2 years of customer service experience and 1 year of hands-on mechanical experience, with supervisory and service administration

Qualifications

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with Penske management instructions
• The associate must adhere to DOT, OSHA and Penske safety policies; use of tools and PPE must meet safety standards
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary and undergo background check and drug screening

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, unscheduled repairs, parts, technician skills and work hours
• Communicate with customers for maintenance updates and schedule changes
• Assure Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and schedule for outside work
• Provide customer service to ensure satisfaction and repeat business
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Complete other tasks as assigned by supervisor

Skills

Customer service experience

Mechanical experience

Supervisory experience

Service scheduling software

Education

High School diploma or equivalent

Associates/Bachelors preferred

ASE certification preferred

Tools

Scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Houston to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

You will communicate with customers regarding maintenance updates, billing concerns, and service issues, ensuring parts availability and timely completion. The role requires at least 2 years of customer service experience and 1 year of hands-on mechanical experience, with supervisory and service administration