Fleet Maintenance & Customer Coordination Specialist

Kwik Trip, Inc.; La Crosse (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

Kwik Trip, Inc. seeks an organized administrative support professional to join our Truck Shop team. You will handle maintenance scheduling, customer interactions, and coordination with the Parts Department to ensure timely service.

The role requires strong written and verbal communication, proficiency with Microsoft Office, data entry, and the ability to work independently while delivering high levels of customer service. A valid driver’s license with a clean driving record is required.

Qualifications

• 2 years in an administrative / support role or equivalent experience/education
• Strong interpersonal skills via telephone
• Ability to remain calm in a stressful work environment
• Ability to process, interpret, and communicate information to co-workers and customers in a professional manner
• Accurate / detail oriented
• Strong written and oral communication skills
• Work well alone or as part of a team
• Work well with minimal supervision
• Possess strong time management / organizational skills
• Demonstrate a high level of customer service
• Strong ability to operate a personal computer with knowledge of Microsoft Office products
• Possess strong typing and data entry skills and comfort with office equipment is required
• Knowledge of transportation operations, maintenance, and DOT regulations is a plus
• Valid driver license with a clean driving record

Responsibilities

• Manage reactive and preventative maintenance tasks within the Truck Shop.
• Maintain outstanding customer service while assisting with supervision of mechanics, operating software programs, and communicating with our Parts Department.
• Coordinate the appropriate actions to meet customer needs and resolve requests.
• Greet customers and assist them by determining the best resolution method and arranging the appropriate response.
• Answer incoming customer calls and assist with their needs by determining the best resolution method and arranging the appropriate response.
• Prioritize scheduled and unscheduled maintenance and ensure timely staging of equipment for maintenance needs.

Skills

Strong communication skills

Microsoft Office

Data entry

Typing

Customer service

Time management

Team player

Driver's license

Job description

Kwik Trip, Inc. seeks an organized administrative support professional to join our Truck Shop team. You will handle maintenance scheduling, customer interactions, and coordination with the Parts Department to ensure timely service.

The role requires strong written and verbal communication, proficiency with Microsoft Office, data entry, and the ability to work independently while delivering high levels of customer service. A valid driver’s license with a clean driving record is required.