Fleet Service Coordinator

Kwik Trip, Inc.; La Crosse (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

Kwik Trip, Inc. seeks an organized administrative support professional to join our Truck Shop team. You will handle maintenance scheduling, customer interactions, and coordination with the Parts Department to ensure timely service.

The role requires strong written and verbal communication, proficiency with Microsoft Office, data entry, and the ability to work independently while delivering high levels of customer service. A valid driver’s license with a clean driving record is required.

Qualifications

• 2 years in an administrative / support role or equivalent experience/education
• Strong interpersonal skills via telephone
• Ability to remain calm in a stressful work environment
• Ability to process, interpret, and communicate information to co-workers and customers in a professional manner
• Accurate / detail oriented
• Strong written and oral communication skills
• Work well alone or as part of a team
• Work well with minimal supervision
• Possess strong time management / organizational skills
• Demonstrate a high level of customer service
• Strong ability to operate a personal computer with knowledge of Microsoft Office products
• Possess strong typing and data entry skills and comfort with office equipment is required
• Knowledge of transportation operations, maintenance, and DOT regulations is a plus
• Valid driver license with a clean driving record

Responsibilities

• Manage reactive and preventative maintenance tasks within the Truck Shop.
• Maintain outstanding customer service while assisting with supervision of mechanics, operating software programs, and communicating with our Parts Department.
• Coordinate the appropriate actions to meet customer needs and resolve requests.
• Greet customers and assist them by determining the best resolution method and arranging the appropriate response.
• Answer incoming customer calls and assist with their needs by determining the best resolution method and arranging the appropriate response.
• Prioritize scheduled and unscheduled maintenance and ensure timely staging of equipment for maintenance needs.

Skills

Strong communication skills

Microsoft Office

Data entry

Typing

Customer service

Time management

Team player

Driver's license

Job description

This individual’s responsibilities include but are not limited to: Manage reactive and preventative maintenance tasks within the Truck Shop. Maintain outstanding customer service while assisting with the supervision of mechanics, operating software programs, and communicating with our Parts Department. Successfully manage customer requests by determining the most effective means of meeting the customers need and coordinating the appropriate action(s).Greet customers and assist them with their needs by determining most effect method of resolution and handling or arranging the appropriate response. Answer incoming customer calls and assist them with their needs by determining most effect method of resolution and handling or arranging the appropriate response.

Additional responsibilities include but are not limited to:

• Manage customer requests by determining the most effective means of meeting the customers’ needs and coordinating the appropriate action(s).
• Prioritization of both scheduled and unscheduled maintenance
• Maintain interdepartmental communications to ensure timely staging of equipment for maintenance needs
• Maintain equipment status’ for assets in Fleet Services
• Communicate regularly with Leads and Supervisors when changes to the daily workload occur due to outside influences
• Communicate with Dispatch to validate their equipment needs are met
• Communicate with outside vendors to monitor repair status’ of subbed and/or warranty work
• Assist with daily administrative duties in relation to department operating systems

Qualifications:

• Successful candidates should possess at least 2 years in an administrative / support role or equivalent experience/education
• Strong interpersonal skills via telephone
• Ability to remain calm in a stressful work environment
• Ability to process, interpret, and communicate (verbal and written) information to co-workers and customers in a professional manner
• Accurate / detail oriented
• Strong written and oral communication skills
• Work well alone or as part of a team
• Work well with minimal supervision
• Possess strong time management / organizational skills
• Demonstrate a high level of customer service
• Strong ability to operate a personal computer with knowledge of Microsoft Office products
• Possess strong typing and data entry skills and comfort with office equipment is required
• Knowledge of transportation operations, maintenance, and DOT regulations is a plus
• Valid driver license with a clean driving record