Fleet Dispatcher: Scheduling, Logs & Customer Care

VPNE Parking Solutions LLC; Burlington (MA); On-site; USD 30,000 - 41,000; Full time

Job summary

VPNE Parking Solutions LLC seeks a Dispatcher to schedule and notify operators and drivers for passenger shuttle services. The role includes preparing detailed shift reports from logs, calls, and schedules, and maintaining accurate records.

You will assign transportation, monitor trip status, and coordinate with staff to ensure on-time service. Strong communication, organization, and customer service skills are essential in a fast-paced environment.

Qualifications

• Excellent communication skills and the ability to adapt to changing situations.
• Proven customer service and interpersonal skills.
• Attention to detail.
• Poise, tact, diplomacy and sound judgment.
• Organizational and time management skills.

Responsibilities

• Schedule transportation services and notify operators/drivers.
• Assign standby or extra-board operators to handle absences or surges.
• Monitor trip status and adjust as needed for on-time performance.
• Maintain attendance logs, check-out records, and scheduling data.
• Provide information to customers and maintain professional communication.
• Direct staff and report issues to Shuttle Operations Manager.
• Perform other duties to ensure efficient department operation.

Skills

Communication

Customer service

Multitasking

English proficiency

Team player

Tools

Windows OS

MS Office

Job description

VPNE Parking Solutions LLC seeks a Dispatcher to schedule and notify operators and drivers for passenger shuttle services. The role includes preparing detailed shift reports from logs, calls, and schedules, and maintaining accurate records.

You will assign transportation, monitor trip status, and coordinate with staff to ensure on-time service. Strong communication, organization, and customer service skills are essential in a fast-paced environment.