Shuttle Program Operations Manager

VPNE Parking Solutions LLC; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid weekly

Medical, Dental, Vision

401K with company match

Discount programs

Short-term disability

Accident insurance

Life insurance

Job summary

VPNE Parking Solutions LLC is seeking a Shuttle Operations Manager to lead the shuttle program, manage a CDL driver team, and ensure coverage, safety, and service quality across multiple locations on a busy campus. This role emphasizes regulatory compliance, driver training records, and collaboration with HR and maintenance to sustain fleet readiness.

The ideal candidate will have a CDL with Passenger Endorsement, a relevant bachelor’s degree, and at least five years in management within

Qualifications

• Must have valid CDL license with Passenger Endorsement.
• Bachelor's degree in Business Administration, Logistics, Transportation, or related field preferred.
• 5 years Management experience required, Transportation experience preferred.
• Be trained in/teach Smith System to all drivers.
• Proven experience in fleet management, preferably in the transportation industry.
• Strong knowledge of regulatory requirements and safety standards for passenger transportation.
• Excellent organizational, analytical, and problem-solving skills.
• Effective communication and interpersonal skills.
• Proficient in using fleet management software and other relevant tools.
• Leadership experience with the ability to motivate and manage a diverse team.
• Ability to organize and prioritize work.
• Strong customer service background.

Responsibilities

• Drive VPNE Business and Build VPNE Brand by driving our client’s business and building their brand.
• Oversee the complete day-to-day operations of multiple locations.
• Manage over 35 direct report CDL drivers.
• Work closely with VPNE Operations Director to ensure operations’ standards and procedures are being executed correctly and efficiently.
• Uses client’s objectives to exceed client’s expectations.
• Oversee and maintain records of driver’s training.
• Enhance VPNE’s culture by treating your team exceptionally well and contributing to our goal which is to be “the employer of choice for shuttling programs”
• Enhance VPNE appearance and service delivery.
• Partner with Human Resources to ensure various policies, procedures, laws, standards and government regulations are being correctly implemented
• Fully understand and utilizes the systems VPNE uses to drive and control revenue streams
• Ensures VPNE safety standards and procedures are being strictly maintained at each location
• Oversee vehicle maintenance plan and coordinates maintenance contractors to ensure fleet availability to meet service requirements
• Ensures prompt investigation and resolution of complaints and incidents as relates to service delivery and in compliance with VPNE and client’s policy
• Ensure daily trip edit log is completed accurately and timely
• Ensure all safety regulations are being observed, and all training methods are adequate and effective
• Effectively forecast and budget for all shuttle related expenditures
• Maintain an impressive relationship with our client on location to promote VPNE brand
• Assist and organize all related events, in regards to shuttle services
• Schedule of Mon – Fri 7 AM – 4 PM with some days 9 AM – 6 PM to be able to meet with all team members during the week
• Leadership; coaching with kindness; dealing with different age demographics and coaching/mentoring accordingly
• Collaborate with maintenance manager on fleet status/repairs/maintenance so that we are compliant in our client service contracts
• Any other jobs duties as dictated by Hospital General Manager

Skills

CDL with Passenger Endorsement

Leadership

Communication

Problem-solving

Organizational skills

Fleet management

Regulatory knowledge

Microsoft Office

Education

Bachelor's degree in Business Administration/Logistics/Transportation or related field

Tools

Fleet management software

Job description

VPNE Parking Solutions LLC is seeking a Shuttle Operations Manager to lead the shuttle program, manage a CDL driver team, and ensure coverage, safety, and service quality across multiple locations on a busy campus. This role emphasizes regulatory compliance, driver training records, and collaboration with HR and maintenance to sustain fleet readiness.

The ideal candidate will have a CDL with Passenger Endorsement, a relevant bachelor’s degree, and at least five years in management within