Fleet Dispatcher: Driver Support & Load Planning
Valorfleetservices
4 days ago
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Qualifications
- High school diploma or GED.
- 1+ year of dispatch, logistics, or transportation operations experience.
- Working knowledge of FMCSA hours-of-service rules and ELD requirements.
- Strong geography and map-reading skills across service region.
- 2+ years dispatching for an asset-based truckload or LTL carrier (preferred).
- Associate's or bachelor's degree in logistics, supply chain, or business (preferred).
- Experience with equipment type (e.g. dry van, reefer, flatbed) (preferred).
- Former CDL holder or driver experience (preferred).
- Bilingual English/Spanish (preferred).
Responsibilities
- Load planning and assignment: assign loads to drivers based on location, equipment, hours of service, and delivery windows.
- Build efficient routes that reduce empty miles, fuel costs, and tolls.
- Book and confirm pickup and delivery appointments with shippers and receivers.
- Driver communication and support: act as the first point of contact for drivers, track trucks, confirm check-calls, arrivals, and departures, reroute around delays.
- Coordinate roadside assistance, repairs, and recovery with Maintenance.
- Customer service: provide accurate ETAs and delay notices; resolve service failures and detention issues promptly.
- Compliance and safety: plan loads within FMCSA hours-of-service limits; flag gaps; report accidents.
- Records and reporting: keep load status and documents current in the TMS; collect BOLs and PODs; hand off issues at shift change.
Skills
Problem solving
Communication
Multitasking
Accuracy
Technology literacy
Education
High school diploma or GED
Associate's or bachelor's degree (preferred)
Tools
TMS (McLeod, TMW, Samsara)
ELD/telematics
Load boards (DAT, Truckstop)
Microsoft 365
Job description
Description
Shift Schedule: Thursday - Saturday 6:00a - 6:00p
Position summary
The Fleet Dispatcher keeps Valor Fleet's trucks loaded, on schedule, and compliant by assigning loads, routing drivers, and resolving problems in real time. The role is the main link between drivers, customers, brokers, and the operations team.
- Department: Operations
- Reports to: Dispatch Manager / Operations Manager
- Employment type: Full-time, non-exempt
- Schedule: Thursday - Saturday 6:00a - 6:00p
- Location: Henry's Wrecker Service Alexandria, VA He
Key responsibilities
Load planning and assignment
- Assign loads to drivers based on location, equipment, hours of service, and delivery windows
- Build efficient routes that cut empty miles, fuel cost, and tolls
- Book and confirm pickup and delivery appointments with shippers and receivers
Driver communication and support
- Act as each driver's first point of contact throughout the shift
- Track trucks via ELD/GPS and confirm check-calls, arrivals, and departures
- Reroute drivers around delays, weather, road closures, and breakdowns
- Coordinate roadside assistance, repairs, and recovery with Maintenance
Customer service
- Give customers and brokers accurate ETAs and proactive delay notices
- Resolve service failures, detention, and accessorial issues quickly and professionally
Compliance and safety
- Plan loads within FMCSA hours-of-service limits; never pressure drivers to exceed them
- Flag drivers, equipment, or loads with compliance, safety, or documentation gaps
- Report accidents and incidents to Safety per company procedure
Records and reporting
- Keep load status, notes, and documents current in the TMS
- Collect BOLs and PODs to support same-day billing
- Hand off open issues clearly at shift change
Requirements
Qualifications
Required
- High school diploma or GED
- 1+ year of dispatch, logistics, or transportation operations experience
- Working knowledge of FMCSA hours-of-service rules and ELD requirements
- Strong geography and map-reading skills across [service region]
Preferred
- 2+ years dispatching for an asset-based truckload or LTL carrier
- Associate's or bachelor's degree in logistics, supply chain, or business
- Experience with [equipment type, e.g. dry van, reefer, flatbed]
- Former CDL holder or driver experience
- Bilingual English/Spanish
Skills and tools
- Problem-solving under pressure: makes sound calls fast when loads, drivers, or schedules change
- Communication: clear, calm, and respectful with drivers, customers, and coworkers by phone, text, and email
- Multitasking: manages [15–30] trucks at once without losing track of details
- Accuracy: keeps records clean and complete for billing, payroll, and audits
- Technology: TMS ([e.g. McLeod, TMW, Samsara]), ELD/telematics, load boards (DAT, Truckstop), Microsoft 365
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