Dispatcher

VPNE Parking Solutions LLC; Burlington (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

VPNE Parking Solutions LLC is seeking a Dispatcher in Burlington, MA to schedule and notify operators and drivers for passenger services, and to prepare detailed shift reports from logs and call records.

The role emphasizes coordinating staff, maintaining logs, supporting on‑time operations, and sustaining professional communication with customers and operations teams. A fast‑paced environment requires adaptability and strong organizational skills.

Qualifications

• Minimum of 1 year of experience in transportation or related service fields.
• Excellent communication skills, both verbal and written; strong customer service orientation.
• Demonstrated attention to detail and accurate record-keeping.

Responsibilities

• Dispatch Operators and Drivers: assign transportation services and standby or extra‑board personnel as needed to minimize disruptions.
• Maintain Detailed Logs: keep attendance, check-out records, scheduling and performance data, and document daily activities.
• Customer Service: maintain two‑way communication with operators and provide information on customers, cancellations, and directions.
• Managing Staff: direct employees in their duties, report staff issues to Shuttle Operations Manager, and perform other duties to ensure efficient operations.

Skills

Excellent communication

Customer service

Attention to detail

Organizational skills

Time management

Team player

Adaptability

Phone system usage

Travel awareness

Tools

Windows OS

MS Office

Job description

Position Summary

The Dispatcher schedules and notifies operators and drivers to service vehicles that carry passengers. At the end of each shift, the Dispatcher prepares a detailed report on all activities occurring during their shift using the records, logs, and schedules of calls received during the transition.

Responsibilities

Dispatch Operators and Drivers

• Assign transportation services
• Assign stand‑by or extra‑board operators in the event of operator absences, increased service volumes, or to minimize service disruptions because of traffic, vehicle malfunctions, operator problems, and emergencies
• Assign vehicles considering preventive maintenance schedules and capacity needs.
• Monitor operators and trip status, adjusting and reassignments as necessary to ensure on‑time performance.

Maintain Detailed Logs

• Maintain an attendance log for operators and other appropriate staff
• Maintain check‑out records
• Maintain scheduling and performance data in the event of real‑time operations
• Accurately and appropriately document daily activities related to service

Customer Service

• Maintains two‑way communication with operators, providing information on customers, cancellations, and directional assistance when necessary
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Maintain a professional demeanor and appearance.

Managing Staff

• Effectively direct employees in the performance of their duties
• Report any staff issues to Shuttle Operations Manager
• Perform other duties as assigned to ensure the efficient operation of the department.

Years of Experience: Minimum of 1 year of relevant experience within the transportation industry

Language Skills: Proficient in English both verbally and written

Requirements

• Excellent communication skills with the ability to adapt to changing situations and listen to feedback
• Proven customer service and interpersonal skills
• Attention to detail
• Demonstrate poise, tact, and diplomacy and have sound judgment and discretion.
• Excellent verbal and written communication skills
• Organizational and time management skills
• General knowledge of Windows‑based computer operating systems and Microsoft Office
• Able to work as a member of the team
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
• Ability to adapt and remain flexible in a fast‑paced environment
• Ready to use a multi‑line phone system and handle multiple tasks concurrently
• Travel requirement outside of the immediate area (as a percent) < 5%