Fleet Dispatch & Client Services Specialist

Fleet Services by Cox Automotive; Detroit (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Fleet Services by Cox Automotive in Detroit, MI is seeking a Fleet Client Services Specialist II to manage maintenance transactions and ensure a smooth handoff to repair technicians. You will document customer interactions and coordinate scheduling to drive service consistency.

The ideal candidate provides outstanding communication, works cross-functionally with Field Operations, and helps grow preventive maintenance programs while upholding quality standards across Cox Fleet's service network.

Qualifications

• High School Diploma/GED with 3+ years in a related field.
• Excellent verbal and written communication skills.
• Ability to collaborate cross-functionally.

Responsibilities

• Manage follow-up maintenance transactions from origination to repair handoff.
• Document customer contacts accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external calls.
• Schedule preventative maintenance and drive repeat business.
• Coordinate with Field Operations to place technicians.
• Develop dispatching and service scheduling processes.
• Assist with additional duties and special projects as assigned.

Skills

Customer service

Communication

Organization

Scheduling

Education

High School Diploma/GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Fleet Services by Cox Automotive in Detroit, MI is seeking a Fleet Client Services Specialist II to manage maintenance transactions and ensure a smooth handoff to repair technicians. You will document customer interactions and coordinate scheduling to drive service consistency.

The ideal candidate provides outstanding communication, works cross-functionally with Field Operations, and helps grow preventive maintenance programs while upholding quality standards across Cox Fleet's service network.