Fleet Dispatch & Client Services Specialist

Fleet Services by Cox Automotive; De Forest (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Fleet Services by Cox Automotive in De Forest, MN, is looking for an individual to manage the maintenance transactions lifecycle, ensuring each customer unit is serviced efficiently. The right candidate will have experience in customer service and be organized enough to balance various responsibilities while providing exceptional support to both internal and external customers.

This role requires excellent verbal and written communication skills, a strong understanding of the automotive industry, and the ability to foster positive relationships across teams.

Qualifications

• 3 years’ experience in a related field or relevant higher education.
• Ability to communicate effectively at all levels.
• Common knowledge of the automotive industry.

Responsibilities

• Manage maintenance transactions from origination to service readiness.
• Document all interactions in Cox Fleet systems.
• Provide excellent customer service for calls.

Skills

Verbal and written communication skills

Organizational skills

Problem-solving skills

Customer service skills

Collaboration skills

Education

High School Diploma/GED

Job description

Fleet Services by Cox Automotive in De Forest, MN, is looking for an individual to manage the maintenance transactions lifecycle, ensuring each customer unit is serviced efficiently. The right candidate will have experience in customer service and be organized enough to balance various responsibilities while providing exceptional support to both internal and external customers.

This role requires excellent verbal and written communication skills, a strong understanding of the automotive industry, and the ability to foster positive relationships across teams.