Fleet Client Services and Billing Specialist II

Fleet Services by Cox Automotive; Cleveland (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Cox Fleet is seeking a Fleet Services Coordinator II to support growth and day-to-day dispatch and scheduling for our mobile and on-site fleet services. You will manage follow-up maintenance transactions, document customer interactions, schedule preventative maintenance, and collaborate with Field Operations to deploy the right technicians.

Strong communication, organization, and Excel skills are essential.

Qualifications

• High School Diploma or GED with 3 years of related experience, or an equivalent combination of education/experience.
• Excellent verbal and written communication skills; ability to interact with all levels of the organization.
• Proven ability to collaborate cross-functionally and build positive partnerships within operations and service teams.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in Excel and data entry, with aptitude to learn new software platforms.

Responsibilities

• Manage follow-up maintenance transactions lifecycle from origination to custody by repair technicians.
• Document customer interactions accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external customers.
• Schedule preventative maintenance proactively to drive repeat business.
• Coordinate with Field Operations to ensure the right technicians are deployed to accounts.

Skills

Communication skills

Excel skills

Data entry

Organizational skills

Cross-functional collaboration

Problem-solving

Education

High School Diploma or GED

Alternate certifications/degree beyond HS

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact.
• Providing excellent customer service for all internal and external customer calls.
• Be professional and establish positive customer rapport.
• Obtain customers approval for all repairs and services to be performed.
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business.
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician.
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling.
• Additional duties and special projects as assigned.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer).
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills.
• Highly organized with exceptional follow-through abilities.