Fleet Coach – Client Success Associate

Element Fleet Management; Minneapolis (MN); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness program

Job summary

Element Fleet Management in Hopkins, MN is seeking an Associate, Client Success – Fleet Coach to manage fleet transactions and support asset management. You will coordinate client requests, resolve issues, and ensure an exemplary client experience while contributing to account retention and growth.

The role emphasizes problem solving, data analysis, and collaboration across teams; a strong customer service background and proficiency in MS Office are essential for success.

Qualifications

• High School diploma or equivalent required.
• Min of 2 years relevant customer service or client account management experience, preferably in a B2B service environment.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Attention to detail and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Executes day-to-day tactical requests and activities in accordance with client policies and priorities.
• Provides responsive service delivery and coordinates management of requests.
• Receives, completes, coordinates, and escalates requests supporting product and asset management for external clients.
• Identifies issues requiring escalation and leverages experts to resolve inquiries quickly.
• Takes ownership of client issues and applies problem solving and root cause analysis.
• Supports the Client Success team on reporting.
• Backs up other Client Success Partners during absences.

Skills

Customer service

Account management

Multitasking

Communication

MS Office

Education

BS/BA in business or related field

College/University degree preferred

Tools

MS Office

Job description

Element Fleet Management in Hopkins, MN is seeking an Associate, Client Success – Fleet Coach to manage fleet transactions and support asset management. You will coordinate client requests, resolve issues, and ensure an exemplary client experience while contributing to account retention and growth.

The role emphasizes problem solving, data analysis, and collaboration across teams; a strong customer service background and proficiency in MS Office are essential for success.