Fleet Success Coach

CEI Fleet Collision and Safety; Minneapolis (MN); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness culture

Job summary

Element Fleet Management in Hopkins, MN, seeks an Associate, Client Success – Fleet Coach to manage client requests and ensure a seamless client experience. You will execute fleet transactions and coordinate activities impacting product and asset management.

The role requires 2+ years in customer service or account management (B2B preferred), strong Excel skills, and proven ability to multitask in a fast-paced setting. Competitive base salary with comprehensive benefits.

Qualifications

• High School diploma or equivalent.
• Min of 2 years relevant customer service or client account management experience, preferably in a B2B service environment.
• Proficiency in MS Office software applications, including Word, Excel, and PowerPoint.
• Significant attention to detail.
• Manages multiple tasks in a fast-paced environment.
• Advanced Excel capabilities are strongly preferred.

Responsibilities

• Executes day‑to‑day tactical requests and activities in accordance with client policies and priorities.
• Applies comprehensive knowledge of the client and Element’s products and services.
• Provides responsive service delivery, completes requests, or coordinates management.
• Receives, completes, coordinates, and/or escalates requests to support product/asset management for external clients.
• Identifies requests needing specialized knowledge and escalates as needed.
• Takes ownership of client issues and uses problem solving to identify solutions.
• Supports Client Success team on reporting.
• Backs up other Client Success Partners during absences.
• Performs other duties as assigned.

Skills

Customer service

Account management

Communication

Attention to detail

Multi-tasking

Problem solving

Education

BS/BA in business or related field

College/University degree preferred

Tools

MS Office

Excel

Job description

Element Fleet Management in Hopkins, MN, seeks an Associate, Client Success – Fleet Coach to manage client requests and ensure a seamless client experience. You will execute fleet transactions and coordinate activities impacting product and asset management.

The role requires 2+ years in customer service or account management (B2B preferred), strong Excel skills, and proven ability to multitask in a fast-paced setting. Competitive base salary with comprehensive benefits.