Client Success Associate

Element Fleet Corporation; Minneapolis (MN); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness programs

Job summary

Element Fleet Management in Hopkins, MN is seeking an Associate, Client Success - Fleet Coach to execute fleet transactions and support client goals. You will manage client requests, resolve issues, and coordinate activities to ensure a smooth client experience.

The role emphasizes ownership, critical thinking, and collaboration with subject matter experts to resolve inquiries and support portfolio success.

Qualifications

• High School diploma or equivalent.

Responsibilities

• Handle day-to-day client requests in line with policies.
• Provide responsive service delivery and coordination.
• Escalate and resolve product or asset management inquiries.
• Maintain a closed-loop process with partners or managers.
• Support reporting for the Client Success team.
• Back up teammates during absences.
• Perform other duties as assigned.

Skills

Customer service

MS Office

Data entry

Multitasking

B2B experience

Education

High School diploma

Bachelor's degree preferred

Tools

MS Office suite

Excel

PowerPoint

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for an Associate, Client Success - Fleet Coach to join our team. In this role, you will execute fleet transactions that support product and asset management while applying comprehensive knowledge of the client and Element's products and services. You will manage client requests, resolve issues, coordinate activities, and ensure consistent and easy client experience. The position contributes to client goal achievement as well as account retention and growth objectives.

What You'll Do

• Executes day-to-day tactical requests and activities, complex or routine, in accordance with client policies, procedures, and priorities. Applies comprehensive knowledge of the client and Element's products and services.
• Responsive service delivery, request completion, or coordination management.
• Receives, completes, coordinates, and/or escalates requests and activities that support product and asset management for external clients.
• Manages exceptions to ensure processes and requests are followed up timely and a closed-loop process is used with Partner or Manager.
• Identifies requests that require specialized knowledge or escalation and leverages subject matter experts to quickly and efficiently resolve inquiries.
• Takes ownership of client issues and applies critical thinking, problem solving, and root cause analysis to identify solutions.
• Supports the Client Success team on reporting.
• Backs up and assists other Client Success Partners in support of assigned portfolios during absences from work or other circumstances as required.
• Performs other duties as assigned.

Basic Qualifications

• High School diploma or equivalent required.
• Min of 2 years relevant customer service or client account management experience, preferably in a B2B service environment.
• Ensures work is completed accurately and efficiently, with significant attention to detail.
• Manages multiple tasks simultaneously in a rapidly changing, fast-paced environment.
• Proficiency in various MS Office software applications, including Word, Excel, and PowerPoint.

Preferred Qualifications

• Education: College/University degree preferred.
• BS or BA in business or related field strongly preferred.
• Equivalent experience may be considered in lieu of a BS/BA degree.
• Advanced Excel capabilities are strongly preferred.
• Builds and maintains productive working relationships based on mutual trust at all levels in the organization.
• Obtains and effectively analyzes data, identifies trends/issues, reaches logical decisions or recommendations, and acts quickly to implement solutions.
• Internally, this role is referred to as Fleet Coach

Location

Hopkins, MN

The hiring base salary range for this position is $51,600 - $70,950 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone]. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rsum and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer - they assist recruiters and hiring managers. Final hiring decisions are made by people.

Know Your Rights: Workplace discrimination is illegal