Client Success Associate

CEI Fleet Collision and Safety; Minneapolis (MN); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness culture

Job summary

Element Fleet Management in Hopkins, MN, seeks an Associate, Client Success – Fleet Coach to manage client requests and ensure a seamless client experience. You will execute fleet transactions and coordinate activities impacting product and asset management.

The role requires 2+ years in customer service or account management (B2B preferred), strong Excel skills, and proven ability to multitask in a fast-paced setting. Competitive base salary with comprehensive benefits.

Qualifications

• High School diploma or equivalent.
• Min of 2 years relevant customer service or client account management experience, preferably in a B2B service environment.
• Proficiency in MS Office software applications, including Word, Excel, and PowerPoint.
• Significant attention to detail.
• Manages multiple tasks in a fast-paced environment.
• Advanced Excel capabilities are strongly preferred.

Responsibilities

• Executes day‑to‑day tactical requests and activities in accordance with client policies and priorities.
• Applies comprehensive knowledge of the client and Element’s products and services.
• Provides responsive service delivery, completes requests, or coordinates management.
• Receives, completes, coordinates, and/or escalates requests to support product/asset management for external clients.
• Identifies requests needing specialized knowledge and escalates as needed.
• Takes ownership of client issues and uses problem solving to identify solutions.
• Supports Client Success team on reporting.
• Backs up other Client Success Partners during absences.
• Performs other duties as assigned.

Skills

Customer service

Account management

Communication

Attention to detail

Multi-tasking

Problem solving

Education

BS/BA in business or related field

College/University degree preferred

Tools

MS Office

Excel

Job description

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re‑defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like‑minded people on our team.

About the Role We’re looking for an Associate, Client Success – Fleet Coach to join our team. In this role, you will execute fleet transactions that support product and asset management while applying comprehensive knowledge of the client and Element’s products and services. You will manage client requests, resolve issues, coordinate activities, and ensure consistent and easy client experience. The position contributes to client goal achievement as well as account retention and growth objectives.

What You’ll Do Executes day‑to‑day tactical requests and activities, complex or routine, in accordance with client policies, procedures, and priorities. Applies comprehensive knowledge of the client and Element’s products and services. Responsive service delivery, request completion, or coordination management. Receives, completes, coordinates, and/or escalates requests and activities that support product and asset management for external clients. Manages exceptions to ensure processes and requests are followed up timely and a closed‑loop process is used with Partner or Manager. Identifies requests that require specialized knowledge or escalation and leverages subject matter experts to quickly and efficiently resolve inquiries. Takes ownership of client issues and applies critical thinking, problem solving, and root cause analysis to identify solutions. Supports the Client Success team on reporting. Backs up and assists other Client Success Partners in support of assigned portfolios during absences from work or other circumstances as required. Performs other duties as assigned.

Basic Qualifications

• High School diploma or equivalent required.
• Min of 2 years relevant customer service or client account management experience, preferably in a B2B service environment.
• Ensures work is completed accurately and efficiently, with significant attention to detail.
• Manages multiple tasks simultaneously in a rapidly changing, fast‑paced environment.
• Proficiency in various MS Office software applications, including Word, Excel, and PowerPoint.

Preferred Qualifications

• Education: College/University degree preferred.
• BS or BA in business or related field strongly preferred.
• Equivalent experience may be considered in lieu of a BS/BA degree.
• Advanced Excel capabilities are strongly preferred.
• Builds and maintains productive working relationships based on mutual trust at all levels in the organization.
• Obtains and effectively analyzes data, identifies trends/issues, reaches logical decisions or recommendations, and acts quickly to implement solutions.

Internally, this role is referred to as Fleet Coach.

Location: Hopkins, MN

The hiring base salary range for this position is $51,600 - $70,950 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You

• A culture of innovation, empowerment, decision‑making, and accountability.
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
• Additional benefits and amenities, including paid time‑off programs (vacation, sick leave, and holidays).

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws.

Disability‑related accommodations during the application and interview process are available upon request.

Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].

Element Fleet Management also uses AI‑assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job‑related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.

Know Your Rights: Workplace discrimination is illegal.

Element Fleet Management (TSX: EFN) is the largest publicly traded pure‑play automotive fleet manager in the world. As a Purpose‑driven and client‑centric company, we deliver value through scalable, sustainable, and technology‑enabled fleet and mobility solutions. Through the Element‑Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end‑to‑end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing. Our People Drive Our Success At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.