Fleet Account Specialist | Customer Success & Growth

Murphy-Hoffman Company (MHC Kenworth); Tulsa (OK); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription Ins.

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. The Fleet Account Representative acts as primary MHC contact for assigned fleet(s), ensuring the fleet’s needs are met by interacting with key personnel at the customer and within the dealership.

Responsibilities include coordinating truck delivery, assisting with fleet specifications, handling pre-bills and change orders, and resolving parts, warranty, or service issues using all available

Qualifications

• Broad knowledge of Company’s services, products and marketing techniques.
• Product knowledge.
• Prospector Knowledge & Computer Skills preferred.
• Strong verbal and written communication skills.
• Good organizational and time management skills.
• High energy level and positive attitude.
• CDL required.

Responsibilities

• Calls on assigned accounts, maintaining an open line of communication with the customer in relation to their requirements.
• Assist the Sales Manager / Branch Manager with the fleet’s truck specifications, pre-bills, change orders, and new truck paperwork. Stays up to date with the fleet’s specifications and options.
• Coordinates new truck delivery process, trade receipt process and flow of equipment through Service and Body.
• Provides information for any parts, warranty, or service issues the fleet may have at home or on the road. Works to resolve the issues, using all available resources.
• Makes all company services available to the customers.
• Refers complaints and opportunities to proper department managers of the Company.
• Keeps informed on new products and other general information of interest to customers that will assist in sales efforts or raise levels of service.
• Keeps records and makes reports on all phases of activities.
• Assists efforts with outside parts and service sales personnel to achieve full market penetration.
• Keeps all departments informed on customer needs.
• Performs other duties as assigned by supervisor.

Skills

Service knowledge

Product knowledge

Prospecting knowledge

Communication

Organization

CDL

Positive attitude

Tools

Computer skills

Job description

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. The Fleet Account Representative acts as primary MHC contact for assigned fleet(s), ensuring the fleet’s needs are met by interacting with key personnel at the customer and within the dealership.

Responsibilities include coordinating truck delivery, assisting with fleet specifications, handling pre-bills and change orders, and resolving parts, warranty, or service issues using all available