Fleet Admin Supervisor: Mobile Technician Ops

Serco; Lafayette (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Serco is seeking a Fleet Administrative Supervisor to oversee the administrative work of mobile service technicians and manage maintenance scheduling across Indiana and Ohio. You will coordinate labor, parts, and repairs while ensuring accurate work orders and timely payment processing.

You will serve as the primary customer liaison, communicate downtime estimates, and escalate issues to management as needed. Prior fleet experience and ARI system familiarity are preferred.

Qualifications

• An associate degree or an equivalent combination of education and relevant experience.
• Five or more years of industry-related experience.
• Experience supervising the administrative work of mobile service technicians in a fleet support operation preferred.
• Experience with fleet technology, diagnostic tools, and fleet management systems.

Responsibilities

• Oversee the administrative work of mobile service technicians, including maintenance scheduling and documentation.
• Review work orders for accurate labor, inventory, repair details, and comments before approving closure.
• Monitor planned maintenance, customer work requests, missed appointments, and out-of-service fleet units.
• Communicate repair status, expected downtime, and scheduling updates to customers and project leadership.
• Oversee work order entry in the ARI system and resolve administrative issues affecting payment.
• Coordinate repair preapprovals, subcontracted work, technician support needs, special projects, and storm-support scheduling.
• Serve as the primary customer liaison and elevate unresolved issues to management.

Skills

Fleet management systems

Work order documentation

Customer liaison

Maintenance scheduling

Education

Associate degree or equivalent

Tools

ARI system

Job description

Serco is seeking a Fleet Administrative Supervisor to oversee the administrative work of mobile service technicians and manage maintenance scheduling across Indiana and Ohio. You will coordinate labor, parts, and repairs while ensuring accurate work orders and timely payment processing.

You will serve as the primary customer liaison, communicate downtime estimates, and escalate issues to management as needed. Prior fleet experience and ARI system familiarity are preferred.