Fleet Admin Supervisor — Maintenance Scheduler & Liaison

Serco; Indianapolis (IN); Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

Serco Inc. is seeking a Fleet Administrative Supervisor to support mobile service technicians and a large utility fleet across Indiana and Ohio.

You will oversee maintenance scheduling, work order administration, fleet status reporting, and customer coordination for medium- and heavy-duty diesel trucks. The role requires an associate degree or equivalent experience, 5+ years in the field, and experience supervising admin work in fleet operations.

Qualificações

• Associate degree or equivalent experience required.
• Five or more years in the industry preferred.
• Experience supervising admin work of mobile service technicians in fleet support preferred.
• Experience with fleet technology, diagnostic tools, and fleet management systems.

Responsabilidades

• Oversee administrative work of mobile service technicians, including maintenance scheduling and documentation.
• Review work orders for labor, inventory, repair details, and comments before closure.
• Monitor planned maintenance, customer work requests, missed appointments, and out-of-service fleet units.
• Communicate repair status, downtime, and scheduling updates to customers and leadership.
• Oversee work order entry in ARI system and resolve admin issues affecting payment.
• Coordinate repair preapprovals, subcontracted work, technician support, and storm scheduling.
• Serve as primary customer liaison and escalate issues to management.

Conhecimentos

5+ years experience

Fleet supervision

Fleet management systems

Diagnostic tools

Formação académica

Associate degree

Ferramentas

ARI system

Descrição da oferta de emprego

Serco Inc. is seeking a Fleet Administrative Supervisor to support mobile service technicians and a large utility fleet across Indiana and Ohio.

You will oversee maintenance scheduling, work order administration, fleet status reporting, and customer coordination for medium- and heavy-duty diesel trucks. The role requires an associate degree or equivalent experience, 5+ years in the field, and experience supervising admin work in fleet operations.