Fleet Admin Supervisor, Mobile Service Ops

Serco; Danville (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Job summary

Serco is seeking a Fleet Administrative Supervisor to manage the administrative activities of mobile service technicians across Indiana and Ohio. You will oversee maintenance scheduling, review and close work orders, and coordinate with customers and leadership on repair status and downtime.

The role requires an associate degree or equivalent, 5+ years in the industry, and experience supervising fleet admin work. Proficiency with fleet tech and management systems is preferred.

Qualifications

• Associate degree or equivalent combination of education and relevant experience.
• Five or more years of industry-related experience.
• Experience supervising the administrative work of mobile service technicians in a fleet support operation preferred.
• Experience with fleet technology, diagnostic tools, and fleet management systems.

Responsibilities

• Oversee the administrative work of mobile service technicians, including maintenance scheduling and documentation.
• Review work orders for accurate labor, inventory, repair details, and comments before approving closure.
• Monitor planned maintenance, customer work requests, missed appointments, and out-of-service fleet units.
• Communicate repair status, expected downtime, and scheduling updates to customers and project leadership.
• Oversee work order entry in the ARI system and resolve administrative issues affecting payment.
• Coordinate repair preapprovals, subcontracted work, technician support needs, special projects, and storm-support scheduling.
• Serve as the primary customer liaison and escalated unresolved issues to management.

Education

Associate degree or equivalent

Five+ years of industry-related experience

Experience supervising administrative work of mobile service technicians

Experience with fleet technology and fleet management systems

Tools

ARI system

Job description

Serco is seeking a Fleet Administrative Supervisor to manage the administrative activities of mobile service technicians across Indiana and Ohio. You will oversee maintenance scheduling, review and close work orders, and coordinate with customers and leadership on repair status and downtime.

The role requires an associate degree or equivalent, 5+ years in the industry, and experience supervising fleet admin work. Proficiency with fleet tech and management systems is preferred.