Admin Services Spvr I

Serco; Danville (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Job summary

Serco is seeking a Fleet Administrative Supervisor to manage the administrative activities of mobile service technicians across Indiana and Ohio. You will oversee maintenance scheduling, review and close work orders, and coordinate with customers and leadership on repair status and downtime.

The role requires an associate degree or equivalent, 5+ years in the industry, and experience supervising fleet admin work. Proficiency with fleet tech and management systems is preferred.

Qualifications

• Associate degree or equivalent combination of education and relevant experience.
• Five or more years of industry-related experience.
• Experience supervising the administrative work of mobile service technicians in a fleet support operation preferred.
• Experience with fleet technology, diagnostic tools, and fleet management systems.

Responsibilities

• Oversee the administrative work of mobile service technicians, including maintenance scheduling and documentation.
• Review work orders for accurate labor, inventory, repair details, and comments before approving closure.
• Monitor planned maintenance, customer work requests, missed appointments, and out-of-service fleet units.
• Communicate repair status, expected downtime, and scheduling updates to customers and project leadership.
• Oversee work order entry in the ARI system and resolve administrative issues affecting payment.
• Coordinate repair preapprovals, subcontracted work, technician support needs, special projects, and storm-support scheduling.
• Serve as the primary customer liaison and escalated unresolved issues to management.

Education

Associate degree or equivalent

Five+ years of industry-related experience

Experience supervising administrative work of mobile service technicians

Experience with fleet technology and fleet management systems

Tools

ARI system

Job description

Position Description & Qualifications

Join Serco as a Fleet Administrative Supervisor supporting mobile service technicians and a large utility fleet operating across Indiana and Ohio. You will oversee maintenance scheduling, work order administration, fleet status reporting, and customer coordination for medium- and heavy-duty diesel trucks.

As a Fleet Administrative Supervisor, you will:

• Oversee the administrative work of mobile service technicians, including maintenance scheduling and documentation.
• Review work orders for accurate labor, inventory, repair details, and comments before approving closure.
• Monitor planned maintenance, customer work requests, missed appointments, and out-of-service fleet units.
• Communicate repair status, expected downtime, and scheduling updates to customers and project leadership.
• Oversee work order entry in the ARI system and resolve administrative issues affecting payment.
• Coordinate repair preapprovals, subcontracted work, technician support needs, special projects, and storm-support scheduling.
• Serve as the primary customer liaison and escalated unresolved issues to management.

To be successful in this role, you’ll have:

• An associate degree or an equivalent combination of education and relevant experience.
• Five or more years of industry-related experience.
• Experience supervising the administrative work of mobile service technicians in a fleet support operation preferred.
• Experience with fleet technology, diagnostic tools, and fleet management systems.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer .

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .