Fleet Admin Supervisor - Field Services

Serco; Franklin (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

Serco Inc. in Indiana is hiring a Fleet Administrative Supervisor to support mobile service technicians and a large utility fleet across Indiana and Ohio.

You will oversee maintenance scheduling, work order administration, fleet status reporting, and customer coordination for medium- and heavy-duty diesel trucks. The role requires an associate degree or equivalent, and five or more years in the industry, including supervision of administrative work for mobile technicians and experience with

Qualifications

• Associate degree or an equivalent combination of education and relevant experience.
• Five or more years of industry-related experience.
• Experience supervising the administrative work of mobile service technicians in a fleet support operation preferred.
• Experience with fleet technology, diagnostic tools, and fleet management systems.

Responsibilities

• Oversee the administrative work of mobile service technicians, including maintenance scheduling and documentation.
• Review work orders for accurate labor, inventory, repair details, and comments before approving closure.
• Monitor planned maintenance, customer work requests, missed appointments, and out-of-service fleet units.
• Communicate repair status, expected downtime, and scheduling updates to customers and project leadership.
• Oversee work order entry in the ARI system and resolve administrative issues affecting payment.
• Coordinate repair preapprovals, subcontracted work, technician support needs, special projects, and storm-support scheduling.
• Serve as the primary customer liaison and elevate unresolved issues to management.

Skills

Fleet administration

Customer coordination

Supervisory experience

Communication

Education

Associate degree or equivalent education/experience

Tools

ARI system

Fleet management systems

Diagnostic tools

Job description

Serco Inc. in Indiana is hiring a Fleet Administrative Supervisor to support mobile service technicians and a large utility fleet across Indiana and Ohio.

You will oversee maintenance scheduling, work order administration, fleet status reporting, and customer coordination for medium- and heavy-duty diesel trucks. The role requires an associate degree or equivalent, and five or more years in the industry, including supervision of administrative work for mobile technicians and experience with