Flavor Operations Lead

Wingstop; Shreveport (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to direct operations in the GM’s absence. The role emphasizes upholding Wingstop culture, teamwork, and a passion for delivering flavor and quality to guests.

The Shift Leader will promote the Wingstop brand, drive efficiency, and coach crew members to maintain high standards while ensuring a positive guest experience. Opportunities for growth are emphasized as part of Wingstop’s culture.

Qualifications

• Guest service mentality and genuine desire to serve customers.
• Strong verbal communication and listening skills.
• Remain calm and tactful under difficult situations.
• Ability to manage multiple projects and timelines with urgency.
• Well organized and detail oriented.
• Experience in business planning with responsibility for operational and financial results.
• Ability to teach others the financial impact of decisions and establish performance measures.
• Consultative coaching approach; open to others' viewpoints.
• Strong problem-solving with leadership and conflict-management.
• Able to remain composed in adverse situations and adapt methods.
• Ongoing learner with curiosity and self-improvement.
• Regular, predictable attendance.
• Must be 18 years or older.

Responsibilities

• Support the General Manager in day-to-day operations.
• Direct the daily operations in the GM’s absence.
• Convey Wingstop culture to crew members.
• Be a creative team player who values hard work and fun.
• Represent the culture and mission of Wingstop to Serve the World Flavor.

Skills

Guest service

Communication

Calm under pressure

Time management

Detail oriented

Business planning

Financial sense

Coaching

Leadership

Conflict management

Continuous learning

Attendance

Age 18+

Job description

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to direct operations in the GM’s absence. The role emphasizes upholding Wingstop culture, teamwork, and a passion for delivering flavor and quality to guests.

The Shift Leader will promote the Wingstop brand, drive efficiency, and coach crew members to maintain high standards while ensuring a positive guest experience. Opportunities for growth are emphasized as part of Wingstop’s culture.