Flagship Store Leader: Growth & Team Empowerment

FedEx Office and Print Services; Norman (OK); On-site; USD 70,000 - 90,000; Full time

Job summary

FedEx Office and Print Services in Norman, OK seeks a Senior Store Manager to lead and grow a flagship retail store, maintainingPurple Promise service and financial targets.

You will mentor direct reports, coach teams, and drive operational excellence while partnering with major accounts and commercial sales for key customers. This role emphasizes leadership, accountability, and delivering a superior customer experience.

Qualifications

• Bachelor's Degree preferred; Minimum High School or GED
• 4+ years of related experience with 3+ years in supervisory roles
• Proficient in Microsoft Office tools (Word, PowerPoint, Outlook, Excel)

Responsibilities

• Lead and coach store team to deliver Purple Promise service and operational excellence
• Drive store performance to meet financial targets and grow the business
• Ensure compliance with SOPs, safety, security, and banking procedures
• Collaborate with large accounts, host properties and commercial sales for key customers
• Maintain exceptional store experience, customer service, and brand standards

Skills

Leadership

Team development

Customer service

Communication

Coaching

Education

Bachelor's Degree preferred

High School diploma or GED

Tools

Microsoft Office

Job description

FedEx Office and Print Services in Norman, OK seeks a Senior Store Manager to lead and grow a flagship retail store, maintainingPurple Promise service and financial targets.

You will mentor direct reports, coach teams, and drive operational excellence while partnering with major accounts and commercial sales for key customers. This role emphasizes leadership, accountability, and delivering a superior customer experience.