Flagship Retail Store Leader (Senior)

FedEx Corporation; Norman (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

FedEx Office is seeking a Senior Store Manager for our flagship Norman, OK location. You will lead and grow the store, maintain Purple Promise service, and coach your team toward financial goals. The role emphasizes leadership, operational excellence, and customer solutions in a fast-paced retail environment.

Responsibilities include overseeing daily operations, staffing, safety, and compliance while partnering with large accounts and host properties to deliver outstanding results.

Qualifications

• Bachelor’s Degree preferred.
• Minimum High School or GED.
• 4+ years of related experience, including 3+ years of supervisory experience.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Responsibilities

• Understand and model FedEx Office values to customers and team members.
• Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people.
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs.
• Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers.
• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience.
• Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation.
• Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets.
• Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits.
• Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members.
• Share ideas and use Quality Improvement tools in order to improve the business.

Skills

Leadership & coaching

Team development

MS Office

Education

Bachelor’s Degree preferred

Minimum High School or GED

Tools

Microsoft Office

Job description

FedEx Office is seeking a Senior Store Manager for our flagship Norman, OK location. You will lead and grow the store, maintain Purple Promise service, and coach your team toward financial goals. The role emphasizes leadership, operational excellence, and customer solutions in a fast-paced retail environment.

Responsibilities include overseeing daily operations, staffing, safety, and compliance while partnering with large accounts and host properties to deliver outstanding results.