Flagship Salon Director: Luxury Jewelry & Client Experience

Harry Winston, Inc.

New York (NY)

On-site

USD 250,000 - 350,000

Full time

7 days ago

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Job summary

Harry Winston, Inc. in New York City seeks a dynamic Flagship Director to drive sales growth, elevate client experience, and lead a multi-functional team across Sales, Client Experience, Operations, and HR. This role demands strategic planning, strong leadership, and a passion for luxury jewelry.

You will set the standard for excellence in service, inventory management, and store operations. The Director will mentor Sales Managers and Executives, develop VIP programs, partner with Marketing for

Qualifications

10+ years in luxury retail leadership or similar roles.
Demonstrated ability to lead large teams across multiple functions.
Excellent communication with clients, peers, and senior leadership.
Strong problem solving and data-driven decision making.
Knowledge of gemstones, jewelry, and timepieces sought.

Responsibilities

Develop and execute sales plans to meet annual and long-term targets.
Oversee Sales, Client Experience, Operations, and HR to ensure seamless store performance.
Maintain client development programs and VIP initiatives to grow highsales.
Lead team development, recruiting, onboarding, and performance reviews.
Ensure operational excellence including inventory, invoicing, and compliance.