Head of Luxury Salon & VIP Client Experience

Harry Winston, Inc.

Houston (TX)

On-site

USD 180,000 - 260,000

Full time

7 days ago

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Job summary

Harry Winston, Inc. in Houston seeks a high-impact Salon Director to drive sales, client experience and operations across four core functions.

You will develop and execute short-, mid-, and long-term plans to maximize business potential, mentor sales teams, and ensure flawless service delivery within a luxury environment. You will oversee Sales, Client Experience, Operations and HR, leading with strategic action plans, VIP programs, CRM initiatives, and a relentless focus on brand standards and

Qualifications

Minimum 10 years in luxury retail leadership.
Proven management and leadership experience.
Strong communication and relationship-building skills.
Excellent problem-solving and analytical capabilities.
Knowledge of gemstones, jewelry and timepieces is preferred.

Responsibilities

Develop sales plans and action steps to meet or exceed budgets.
Oversee Sales Floor operations to drive salon performance and client experience.
Lead client development initiatives, CRM and VIP engagement strategies.
Collaborate with Marketing to create tools, events and client opportunities.
Build local networks and partnerships to increase salon visibility in Houston.
Ensure excellence in client service and issue resolution.
Oversee operations, merchandising, inventory, invoicing and compliance.
Manage HR tasks including staffing, training, and performance reviews.