Salon Director

Harry Winston; Houston (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Harry Winston, Inc. in Houston seeks a high-impact Salon Director to drive sales, client experience and operations across four core functions.

You will develop and execute short-, mid-, and long-term plans to maximize business potential, mentor sales teams, and ensure flawless service delivery within a luxury environment. You will oversee Sales, Client Experience, Operations and HR, leading with strategic action plans, VIP programs, CRM initiatives, and a relentless focus on brand standards and

Qualifications

• Minimum 10 years in luxury retail leadership.
• Proven management and leadership experience.
• Strong communication and relationship-building skills.
• Excellent problem-solving and analytical capabilities.
• Knowledge of gemstones, jewelry and timepieces is preferred.

Responsibilities

• Develop sales plans and action steps to meet or exceed budgets.
• Oversee Sales Floor operations to drive salon performance and client experience.
• Lead client development initiatives, CRM and VIP engagement strategies.
• Collaborate with Marketing to create tools, events and client opportunities.
• Build local networks and partnerships to increase salon visibility in Houston.
• Ensure excellence in client service and issue resolution.
• Oversee operations, merchandising, inventory, invoicing and compliance.
• Manage HR tasks including staffing, training, and performance reviews.

Skills

Luxury retail leadership

Management & leadership

Communication & relationship

Resolution & analytical

Gemstone/jewelry/timepiece knowledge

Job description

The Houston Salon Director is responsible for achieving and exceeding the Salon’s goals and ambitions. The Director will build both short, medium, and long-term action plans to further develop business potential. The Salon Director will have oversight of the 4 key business functions: Sales & High Jewelry Development, Client Experience & Development, Operations & Team Development & HR.

Key Duties, Responsibilities and Accountabilities

Sales & High Jewelry Development

• Develop sales plan, phasing, and related action plans
• Achieve & exceed annual sales budget
• Deliver accurate monthly & weekly sales projections
• Maintain pending sales data and ensures timely invoicing and delivery
• Mentor, coach, and support the Sales Executives in the development and execution of strategic action plans to achieve sales goals
• In charge of the seamless operation of the Sales Floor and that all parties are trained and purposefully leveraged to achieve Salon’s Sales ambitions
• Oversee client development program as well as other sales, marketing, CRM and customer service initiatives, ensuring all company goals are met
• Develop meaningful plans for VIP and High Jewelry Development

Client Experience & Development

• Responsible for consistently delivering Harry Winston’s standard of excellence within the Houston Salon and market
• Ensure clients & prospects receive outstanding service, and all customer issues are resolved in a timely manner and exceed customers’ expectations
• Lead client treatment strategy and implementation for Salon and ensures that proper programs are in place to build relationships and sales results
• Partner with the Marketing department to develop relevant tools, events, and client treatment opportunities as a key part of the client development strategy. Responsible for vetting client list and ensuring that sales and client objectives are met
• In charge of developing local network, partnerships, prospects, and opportunities to build visibility and relevance of the Salon within the Houston area
• Develop and promote the Harry Winston image within the community
• Manages client entertainment and ensure that related budgets are strategically leveraged
• Oversees VIP client treatment

Operations

• Monitors sales professional and customer feedback and product sell-through reports and has frequent dialogue with the Merchandising department to advocate for optimal store inventory and merchandise assortments for the business needs
• In partnership with Sales Team, regularly discusses and gathers product needs, missed opportunities, and wish-lists and regularly shares feedback with the Merchandise planning team
• Ensures that merchandising is beautiful, impeccable, and compliant with HW directives and standards
• Oversees and ensures compliance with back-office retail requirements that ensure smooth flow of the sales process, including all related documentation such as invoicing, sales tax compliance
• Ensures that all systems related processes and reporting related to daily sales and operations are executed with accuracy:
• Sales invoicing and credit issuing
• Daily sales flash & accounting document submission
• Inventory tracking and stock reconciliation
• Merchandising transfers and Logistics
• Quality Assurance
• Makes certain HW Policy is complied with in day-to-day business
• Oversees daily floor counts and ensure accuracy and adherence to company policy
• Responsible for ensuring compliance with all policies and procedures from Retail Operations to Finance to Security & loss prevention
• Ensures that the Operations team is aligned on the Salon goals and ambitions and is working to seamlessly support the sales & client experience objectives
• Supervises the efficient operation of the vault, the daily opening / closing procedures
• Ensures the team complies with all Security related requirements in all Salon areas
• Has oversight of all daily, monthly, and yearly inventory reconciliation
• Ensures that the operations team is on top of all inbound and outbound transfers and that all requests are responded to and acted on in a timely manner and that all business needs are met

Team Development & HR:

• Manages Salon Team (Sales, Sales Support & Operations) in all aspects
• Oversees the Salon schedule ensuring business needs are met
• Responsible for making sure all members of the team understand their role, scope and objectives, company policies and are given the appropriate training to be successful and deliver expected results
• Leads performance & talent management processes for the Salon with direct oversight of Operations Manager & Sales Executives
• Recruits and onboards new staff members and develops succession plans for key roles.
• Leads monthly meetings with each Sales Executive to ensure sales objectives are being met, and plans are in place for future success
• Hosts weekly and monthly team meetings to ensure all salon functions are aligned on objectives and are working together towards success

Job Qualifications

• Strong luxury retail background (minimum 10 years)
• Strong management & leadership skills
• Strong communication & relationship skills
• Strong resolution & analytical skills
• Gemstone, jewelry and timepiece knowledge