Automotive Service Manager: Lead Talent & Experience

Thomas Nissan of Joliet; Joliet (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Thomas Nissan of Joliet seeks a Service Manager to oversee the entire service department, ensuring profitability and smooth operations. The role focuses on staffing, customer retention, cost controls, and accurate service records.

You will lead technicians and service advisors, manage workloads, and strive to deliver an exceptional customer experience with strong liaison across service, parts, and sales teams.

Qualifications

• Must possess technical automotive knowledge.
• Strong communication skills for staff and customers.
• Ability to read and interpret financial statements and metrics.
• Proven ability to lead a team and set a positive example.
• Organized, approachable, and customer-focused personality.

Responsibilities

• Oversee the entire service department to ensure profitability and smooth operation.
• Act as liaison between technicians, advisors, parts, sales and customers.
• Hire, train, and manage technicians and service advisors; allocate workloads.

Skills

Technical automotive knowledge

Effective communication

Understand financial statements

Lead by example / leadership

Organized / friendly personality

Nissan dealership experience

Job description

Thomas Nissan of Joliet seeks a Service Manager to oversee the entire service department, ensuring profitability and smooth operations. The role focuses on staffing, customer retention, cost controls, and accurate service records.

You will lead technicians and service advisors, manage workloads, and strive to deliver an exceptional customer experience with strong liaison across service, parts, and sales teams.