Service & Parts Operations Leader — Customer First

Thomas Nissan of Joliet; Joliet (IL); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Thomas Nissan of Joliet is seeking a Fixed Operations Manager to oversee the service and parts departments, ensuring exceptional customer service while driving profitability. Responsibilities include staffing, retention, cost controls, and maintaining service records.

You will lead technicians, service advisors, and parts personnel, coordinating workflow and ensuring adherence to dealership guidelines. A strong background in automotive operations and accounting is preferred.

Qualifikationen

• Technical automotive knowledge required.
• Strong organizational and communication skills.
• Proven ability to manage others and lead a team.
• Demonstrated leadership in a fast-paced dealership environment.
• Friendly, organized personality and customer-focused approach.
• Dealership experience in service and parts preferred.
• Ability to understand and work with accounting structures and financial statements.

Aufgaben

• Oversee service and parts department operations to ensure profitability and smooth running.
• Staffing, retention, and development of technicians, parts and service advisors.
• Ensure exceptional customer service and positive dealership impressions.
• Hire and develop team members; delegate daily tasks efficiently.
• Maintain inventory control and optimize parts flow to support service and wholesale accounts.
• Manage expenses and review performance metrics against forecasts.

Kenntnisse

Automotive knowledge

Organizational skills

Communication skills

People management

Leadership

Dealership experience

Accounting understanding

Jobbeschreibung

Thomas Nissan of Joliet is seeking a Fixed Operations Manager to oversee the service and parts departments, ensuring exceptional customer service while driving profitability. Responsibilities include staffing, retention, cost controls, and maintaining service records.

You will lead technicians, service advisors, and parts personnel, coordinating workflow and ensuring adherence to dealership guidelines. A strong background in automotive operations and accounting is preferred.