Service Advisor - Thomas Nissan of Joliet

Thomas-Nissan-of-Joliet; Joliet (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Thomas Auto Group in Joliet, IL, is seeking a Service Advisor to greet customers, assess vehicle concerns, coordinate with technicians, and communicate clearly throughout service or repair processes.

You will be the main liaison between customers and the shop, tracking progress, managing schedules, and promoting services to boost revenue. The role demands strong English communication, a customer-service mindset, and a drive for quality and efficiency.

Qualifications

• Spanish-speaking ability is a plus.
• Valid driver’s license with a clean driving record.
• Experience as an automotive service advisor preferred; training in customer service, advisory skills, and quality control required.
• Strong English communication, both verbal and written.

Responsibilities

• Greet customers and assess vehicle concerns, coordinating with technicians for accurate repairs.
• Serve as the primary liaison between customers and technicians, providing clear updates.
• Track service progress, manage technicians’ schedules, and keep customers informed.
• Identify sales opportunities and promote services to drive revenue and profitability.
• Ensure repairs meet company standards through quality checks.
• Assist in developing and refining standard operating procedures to improve efficiency.

Skills

Customer service skills

Communication

Multitasking

Sales skills

English proficiency

Education

Customer service training

Job description

Role Overview:

The Service Advisor plays a vital role in delivering an exceptional customer experience. This position involves greeting customers, assessing vehicle concerns, coordinating with technicians, and ensuring clear communication throughout the service or repair process.

Key Responsibilities:

• Customer Relations: Build strong relationships with customers, address their concerns, and ensure a high level of satisfaction.

• Communication: Serve as the key liaison between customers and technicians, providing clear and accurate updates.

• Workflow Management: Track vehicle service progress, manage technicians' schedules efficiently, and keep customers informed.

• Sales & Profitability: Identify sales opportunities and implement promotions to drive revenue and enhance profitability.

• Quality Assurance: Ensure all repairs meet company standards through thorough quality checks.

• Process Improvement: Assist in developing and refining standard operating procedures to enhance efficiency.

Qualifications:

• Language Skills: Spanish-speaking ability is a plus.

• Driver’s License: Must have a valid Driver’s License with a clean driving record.

• Experience & Training: Prior experience as an automotive service advisor is preferred. Training in customer service, advisory skills, and quality control is required.

• Communication Skills: Strong verbal and written English proficiency, with the ability to manage multiple tasks and interruptions effectively.

About Us:

At Thomas Auto Group, we provide a supportive work environment with competitive pay, exceptional benefits, and abundant opportunities for growth. Our team is passionate about creativity, collaboration, and work-life balance, making it an exciting place to build your career. We are committed to employee development and positively impacting the Northwest Indiana community.

Equal Employment Opportunity:

Thomas Auto Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are dedicated to fostering a diverse and inclusive workplace.