Five9 Administrator & Telephony Automation Engineer

Internet Brands; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Flexible Spending Accounts

Job summary

Internet Brands is looking for a Five9 Administrator to enhance their contact center operations in Atlanta, GA. The role involves managing the Five9 platform and ensuring seamless telephony services while integrating new acquisitions.

Ideal candidates will possess strong VoIP knowledge, automation skills, and extensive experience in Five9 administration. A comprehensive benefits package is provided including health insurance, a 401(k) plan, and more.

Qualifications

• Hands-on experience with Five9 platform in a contact center.
• Understanding of VoIP, AV, networking, and security.
• Experience in implementing telephony for disaster recovery.

Responsibilities

• Administer and maintain the Five9 platform and its integrations.
• Troubleshoot Five9 and telephony issues.
• Design and support telephony solutions.

Skills

Five9 Administration

VoIP Knowledge

Automation Skills

Problem Solving

Education

Bachelor’s Degree or equivalent experience

Tools

PowerShell

REST APIs

Salesforce

Microsoft Dynamics

Job description

Internet Brands is looking for a Five9 Administrator to enhance their contact center operations in Atlanta, GA. The role involves managing the Five9 platform and ensuring seamless telephony services while integrating new acquisitions.

Ideal candidates will possess strong VoIP knowledge, automation skills, and extensive experience in Five9 administration. A comprehensive benefits package is provided including health insurance, a 401(k) plan, and more.