Five9 Administrator

Internet Brands; Chicago (IL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match

Flexible spending accounts

Paid time off

Employee Assistance Program

Job summary

Internet Brands is looking for an experienced Five9 Administrator to oversee our contact center and telecommunications systems. The ideal candidate will manage the Five9 platform, administer telephony systems, and implement solutions for business continuity.

This role requires strong technical skills, including VoIP knowledge and scripting abilities, to enhance our telephony integrations and support services. Competitive salary and comprehensive benefits package included.

Qualifications

• Extensive hands-on experience with Five9: configuration, administration, reporting, and troubleshooting.
• Solid understanding of VoIP, AV, networking concepts, and security best practices.
• Experience implementing telephony solutions for business continuity and disaster recovery.

Responsibilities

• Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting.
• Troubleshoot and resolve Five9, telephony, and agent issues.
• Design and implement telephony solutions for business objectives.

Skills

Five9 Administration

VoIP

Networking

Scripting

Education

Bachelor's degree or equivalent experience

Tools

RingCentral

Avaya

Salesforce

Microsoft Dynamics

Job description

Five9 Administrator

Internet Brands is seeking an experienced Five9 Administrator to manage and enhance our contact center and telecommunications environment. This role is responsible for administering the Five9 platform, supporting other telephony systems (voice and video), implementing solutions for business continuity, and integrating telephony for new acquisitions. The ideal candidate combines deep Five9 expertise with strong VoIP/AV/network knowledge and practical automation skills.

Key Responsibilities

• Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations.
• Troubleshoot and resolve Five9, telephony, and agent issues; coordinate vendor escalations as needed.
• Design, implement, and support telephony solutions to meet business objectives and continuity requirements.
• Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.).
• Monitor system performance (network traffic, capacity, security) and recommend optimizations.
• Develop and maintain disaster recovery and contingency plans for voice services.
• Manage telecom vendor relationships, review product roadmaps, and drive problem resolution.
• Create and maintain runbooks, operational documentation, and Tier 1 support procedures.
• Provide technical support across Tier 1–3 and resolve ticketed requests in a timely manner.
• Perform preventive maintenance, backups, and recovery procedures.

Required Qualifications

• Extensive, hands‑on experience with Five9: configuration, administration, reporting, and troubleshooting within a contact center environment.
• Solid understanding of VoIP, AV, networking concepts, and security best practices for voice/video systems.
• Familiarity with other telephony platforms (e.g., RingCentral, Avaya).
• Experience implementing telephony solutions for business continuity and disaster recovery.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Scripting and automation experience (PowerShell, REST APIs, or similar) to build integrations and automate tasks.
• Experience integrating telephony with CRMs such as Salesforce or Microsoft Dynamics.
• Certifications in Five9 or related telephony platforms.
• Prior experience managing telecom vendor relationships and roadmap planning.

Benefits

We expect the compensation for this role to depend on your skills, qualifications, and experience, and anticipate a base in the low 100k’s. In addition to a competitive salary, we offer a comprehensive benefits package that includes health, dental, and vision insurance, flexible spending accounts, short‑term and long‑term disability, life and AD&D insurance, a 401(k) plan with company match, paid time off, paid holidays, commuter benefits, an Employee Assistance Program, well‑being coaching services, and voluntary insurance options.

Equal Opportunity Employer

Internet Brands is an equal‑opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).